This is a story about customer service. Or the lack thereof. The ability to let rules overrule common sense. Let’s review the story of a magician named Danny and his checked back lost, found, yet irretrievably out of reach,...
Flight Attendants On British Airways Skip Meal Service So They Can Rest
Passengers on a recent British Airways flight from Johannesburg to London received no pre-landing breakfast ahead of their arrival into the UK. Flight attendants said this was because they needed more rest after finding their crew bunks broken. As...
Buttigieg: US Ready To “Beat Up” Airlines To Protect Passengers
Referring to airlines operating in the United States, U.S. Transportation Secretary Pete Buttigieg expressed a willingness to “beat ’em up” if necessary to protect passengers. Buttigieg Says DOT Will “Beat Up” Airlines To Ensure Consumer Protection Speaking to Reuters,...
Full Lunch On A 55-Minute Bangkok Airways Turboprop Flight
My Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. One thing I love...
United Airlines 777-300ER To Taipei Diverts After Economy Class Passenger Won’t Stay Out Of Business Class
A United Airlines 777-300ER bound for Taipei returned to San Francisco to offload one problematic passenger after he refused to remain seated in economy class, making multiple trips to the business class cabin and resisting calls to return to...
Do Any Airlines Still Allow Onboard Smoking?
I certainly take smoke-free flights for granted. This was the reason I made such a stink about smoking on a China Eastern flight to Shanghai. But we don’t have to go back all that far to recall a different...
Road Trip From Basel To Vienna?
My summer vacation is coming up and I am looking into a road trip to Austria…but since I’m far less of a driver than a flyer, I wanted to discuss it here first. Basel To Vienna: By Car, Plane,...
Review: Air Canada Maple Leaf Lounge San Francisco (SFO)
The brand new Air Canada Maple Leaf Lounge in San Francisco (SFO) has instantly become my favorite Maple Leaf Lounge in the network with excellent service, dining, and lovely indoor and outdoor space. Air Canada Maple Leaf Lounge San...
United Airlines Debuts First 737-800 With “United Next” Interior
The first United Airlines 737-800 is now flying with a refreshed “United Next” interior. First United Airlines 737-800 With Refreshed Interior Now Flying This week, the first 737-800 (73Y) featuring United’s modern new interior has taken to the air....
Azul Retiring A350 Fleet…Already?
Brazilian carrier Azul Linhas Aéreas appears set to retire its fleet of Airbus A350-900 jets only a year after receiving them. The aircraft type has been removed from the schedule, with the Brazilian press reporting that operating expenses were...
Sherman’s Deli In Palm Springs
For most of my life, I have loved Sherman’s Deli in Palm Springs. Now my children love it too. Sherman’s Deli In Palm Springs – 30 Years Later, Still Exactly The Same The menu prices may have gone up,...
How Meal Preorders Actually Work On United Airlines
If you are trying to preorder a meal on an upcoming United Airlines flight, you may find that your selection is “out of stock.” Here’s why. United Airlines Meal Preorders In Premium Cabins – How It Works This month,...
A Delta Air Lines Meltdown In Las Vegas…Literally
A meltdown is a term used to describe when an airline’s operations come to a screeching halt. But for our context today, meltdown takes on another meaning: passengers becoming ill on a Delta Air Lines 757 baking in the...
American Airlines Pilot Contract In “Jeopardy” After United Airlines Pilots Negotiate Sweeter Deal
Ahead of an imminent vote on a new four-year contract, the union representing pilots at American Airlines is now saying the deal is in “jeopardy” after United pilots negotiated a sweeter contract for themselves. Pilot Union Says New American...
How Did An Emergency Evacuation Slide Drop From A United Airlines 767-300 Over Chicago?
Several of you have sent me stories about the emergency evacuation slide that was inadvertently dropped from a United Airlines 767-300 just prior to landing at Chicago O’Hare on Monday afternoon. This will be a more technical post, but...
American Airlines Flight Attendants Want Up To $92/Hour, Plan Strike Vote
With pilots at “Big Three” set to ratify lucrative new contracts, now flight attendants are seeking massive pay raise…to the tune of up to $92 per hour on American Airlines plus a bevy of other bonuses. In the days...
United Airlines Adds San Francisco – Manila Route, More Transpacific Service From Los Angeles
Starting this autumn, United Airlines will be the first US airline to launch nonstop service to Manila from the US mainland. It will also relaunch two routes from Los Angeles including Hong Kong and Tokyo Narita and double service...
British Airways Pilot Stabbed, Robbed At Gunpoint In South Africa
A British Airways captain was robbed and gunpoint and stabbed in the leg after venturing outside the secure Melrose Arch compound in Johannesburg to go running. British Airways Pilot Robbed At Gunpoint, Stabbed In Leg in South Africa A...
Review: Hyatt Regency Indian Wells Resort & Spa
We drove out to Palm Springs for the Independence Day holiday and tried out the Hyatt Regency Indian Wells Resort & Spa, located about 20 minutes beyond Palm Springs in the Coachella Valley. Hyatt Regency Indian Wells Resort &...
American Airlines Agent Slips Free First Class Upgrade To Popular Pastor
The idea that one hand washes the other is about as old as time itself, but usually this is not something that you choose to broadcast so publicly. When an American Airlines ticketing agent recognized a pastor heading to...
