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Category Archives: aeroplan

aeroplanHong Kong Airlines

Hong Kong Airlines vs. Aeroplan: An Ethics Lesson

Matthew Klint Posted onAugust 18, 2018November 14, 2023 20 Comments
Ethical Hong Kong Airlines

Hong Kong Airlines will honor its $500-600 business class fares from the U.S. to Asia. That warrants praise…and an ethics lesson. While not $0 fares, these business class fares were equivalent to economy class prices. Consequently, I had some...

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aeroplanAward BookingsLufthansa

How I Saved $600+ On Aeroplan And STILL Booked Lufthansa

Matthew Klint Posted onJuly 26, 2018November 14, 2023 11 Comments
a large white airplane on a runway

While there is no way to fully avoid fuel surcharges when using Aeroplan miles to book Lufthansa, there is an easy way to at least reduce them. An Award Expert client earlier this week needed a round-trip from Washington,...

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aeroplanSWISS

A SWISS First Class Settlement

Matthew Klint Posted onMarch 22, 2018November 14, 2023 26 Comments
a man standing in an airplane

I wasn’t the only one who took advantage of the incredible SWISS First Class award space made briefly available last fall. Hundreds did, including many other bloggers. Robert from Milenomics shares of his settlement reached with Aeroplan. He had...

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aeroplanAward BookingsLOTStar Alliance

Aeroplan Still Can’t Book LOT Polish Awards

Matthew Klint Posted onMarch 7, 2018November 14, 2023 5 Comments
a white airplane in the sky

While Aeroplan has solved its hold time issues, it remains uniquely unable to book a handful of Star Alliance partner airlines. Add LOT Polish to that list. Last December, Dominik from Traveling the World wrote about the issue. Sadly, three months have...

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aeroplanAir Canada

The Paradox of Aeroplan’s Survivalist Mentality

Matthew Klint Posted onFebruary 24, 2018February 24, 2018 3 Comments
Aeroplan Tech Problems

Aeroplan will lose its largest partner, Air Canada, in 2020. While the program may continue to survive in some form, many predict parent-company Aimia is already preparing for the worst. As in au revoir. From what I hear, the decision...

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aeroplanSWISS

Aeroplan Sent Me a Certified Letter…

Matthew Klint Posted onFebruary 1, 2018November 14, 2023 22 Comments
a close up of a paper

After traveling in Europe for nearly two weeks, I returned home to find a certified letter from Aeroplan delivered by FedEx. Here’s the unedited letter, concerning my cancelled first class tickets on SWISS: Dear Mr. Klint: Thank you for...

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aeroplanAward Bookings

Why You Encounter Errors on Aeroplan Website

Matthew Klint Posted onJanuary 30, 2018November 14, 2023 8 Comments
a screenshot of a web page

Have you ever wondered what is going on when you encounter an error when trying to book an award using your Aeroplan miles? In almost all cases, the culprit is two words: married segments. I’ve outlined before, in great...

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aeroplanLaw In TravelSWISS

Update: SWISS Sends Second, Nasty Letter Blaming Bloggers

Matthew Klint Posted onJanuary 29, 2018November 14, 2023 43 Comments
a table with food on it

My ongoing battle over cancelled first class tickets on SWISS is a two-front war: one with with SWISS and the U.S. Department of Transportation, the second with Aeroplan. In the case of SWISS, recall that I filed a DOT...

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aeroplanLaw In TravelSWISS

Update from Aimia (Aeroplan) RE: My Demand Letter

Matthew Klint Posted onJanuary 3, 2018November 14, 2023 6 Comments
Aimia Demand Letter

Literally minutes after posting yesterday about purchasing SWISS First Class tickets, I received an email from the legal department of Aimia, parent company of Aeroplan. I do not believe that post and this response are at all related. I’ve spoken...

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aeroplanFirst ClassLaw In TravelSWISS

I’m Booked in SWISS First Class, Zurich to Los Angeles…

Matthew Klint Posted onJanuary 2, 2018January 2, 2018 88 Comments
SWISS First Class Aeroplan

Sometimes, you have to put your money where your mouth is. In what seems like so long ago, I promised: But mark my words: my family will fly in SWISS First together to end our holiday trip to Germany....

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aeroplanAir FranceSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: December 24, 2017

Matthew Klint Posted onDecember 24, 2017November 14, 2023 1 Comment
a plane with rows of seats

It’s Christmas Eve and I hope, like me, you are spending it with family friends. I’m on “vacation” in Germany for awhile, but there is never really any true vacation in the world of blogging and Award Expert. Posts...

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aeroplanSWISS

Here’s My Response to SWISS and the DOT

Matthew Klint Posted onDecember 21, 2017November 14, 2023 36 Comments
a red and blue envelope

After receiving a disingenuous and dishonest response from SWISS earlier today over my DOT complaint, I’ve now composed a response that I hope will be addressed line-by-line. I won’t hold my breath… > Read More: Disingenuous, Dishonest Response from SWISS...

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aeroplanSWISS

Disingenuous, Dishonest Response from SWISS Over DOT Complaint

Matthew Klint Posted onDecember 21, 2017November 14, 2023 40 Comments
SWISS DOT Response

I had a nice day outside with my family and just returned home to find a response from SWISS to my DOT complaint. While not wholly unexpected, its arrogant tone and outright fabrication of facts is deplorable. Here’s the...

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aeroplanAir CanadaLaw In TravelSWISS

My Demand Letter to Aeroplan

Matthew Klint Posted onDecember 20, 2017November 14, 2023 46 Comments
Aeroplan Demand Letter

In the interest of transparency, I’m keeping you updated on what/how I communicate with Aeroplan concerning the SWISS First Class award controversy. Having been thus far unable to resolve this in a manner that suits me, I just mailed...

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aeroplanLaw In TravelSWISSUnited Airlines

Did Anyone Lose Their SWISS First Class Reservation with United?

Matthew Klint Posted onDecember 15, 2017November 14, 2023 20 Comments
SWISS First Class United Miles

As I prepare my legal case against Aeroplan, I have a question to anyone who recently booked SWISS First Class award space via United: is your reservation still intact? I’m trying to draw to sufficient data points to weigh...

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aeroplanSWISS

Aeroplan Called Me…

Matthew Klint Posted onDecember 13, 2017November 14, 2023 33 Comments
a desk with two computers and a laptop

The SWISS First Class award saga may now be in the trench warfare stage. Last week, I received an updated itinerary from Aeroplan without any other notice or explanation. Yesterday, I received a phone call from Aeroplan. > Read...

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aeroplanNew York JFKSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: December 10, 2017

Matthew Klint Posted onDecember 10, 2017November 14, 2023 Leave a Comment
1K Status Value

I’m back in LA after a whirlwind trip to New York and Frankfurt. I’ll have more details on that trip tomorrow, including a dismaying incident at JFK. My focus over the last week has been on the SWISS First...

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aeroplanAir Canada

Aeroplan Rebooks Me on Air Canada…Without Notice

Matthew Klint Posted onDecember 8, 2017November 14, 2023 38 Comments
a plane wing with a blue and white sign

Yesterday evening I received an email from Aeroplan. It was a new e-ticket receipt. My nonstop flight in SWISS First Class had suddenly become two Air Canada flights in business class with an overnight connection in Toronto. If you’re...

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aeroplanAir CanadaAward BookingsLaw In TravelSWISS

Aeroplan Plan of Attack: DOT First, Lawsuit Later

Matthew Klint Posted onDecember 7, 2017November 14, 2023 48 Comments
Aeroplan Attack Plan

Aeroplan apparently won’t honor the SWISS First Class award tickets issued last week. I say apparently because Aeroplan still hasn’t contacted me directly concerning my ticket and the reservation still shows intact if I login to my Aeroplan account....

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aeroplan

Deconstructing Aeroplan’s Disingenuous Statement

Matthew Klint Posted onDecember 7, 2017 11 Comments
Aeroplan Tech Problems

Aeroplan has passed off blame on SWISS for the cancellation of hundreds of first class award tickets, including my own. Let’s unpack Aeroplan’s latest public statement. A small number of first class bookings were made using Aeroplan miles on SWISS;...

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