I wrote yesterday about American Airlines CEO Robert Isom lamenting that “it has never been harder to operate an airline,” but it also has “never been harder” to get through to an agent with AA’s horrific automated phone system....
American Airlines CEO Laments, “It Has Never Been Harder To Operate An Airline”
American Airlines CEO Robert Isom lamented this morning how difficult it is to run an airline like AA. But to blame AA’s problems on the FAA, supply chains, and Boeing fails to fully account for why American continues to...
American Airlines Restricts Power Of Employees To Remove Passengers From Flights
American Airlines has limited the discretionary ability of employees to remove passengers from flights to all but the most egregious circumstances invovling safety or security. American Airlines Limits Employee Discretion In Removing Passengers From Flights Earlier this year, I...
Vintage American Airlines Ticket Shows How Astronomically Expensive Airfare Used To Be
A vintage American Airlines ticket from New York to St. Louis shows just how expensive airfare used to be…and how great we have it today in an era of cheap airfare. Vintage American Airlines Ticket Shows How Good We...
Unsolved Mystery: American Airlines 777 Diverts Over Inexplicable Banging Noises In Cargo Hold
Halloween, American Airlines style: a 777-300ER diverted to Buenos Aires after both passengers and crew heard “strange” banging sounds coming from the cargo hold while in the air. But after federal police stormed the cargo hold in Buenos Aires,...
False Alarm: American Airlines 777-300ER Makes U-Turn Over Pacific Ocean
UPDATE: The Aviation Herald reports the American Airlines 777-300ER U-turn was related to cabin pressurization: An American Airlines Boeing 777-300, registration N725AN performing flight AA-73 from Los Angeles,CA (USA) to Sydney,NS (Australia), initially climbed to FL280 and was enroute...
American Airlines Fined $50 Million For Mistreatment Of Passengers With Disabilities
The US Department of Transportation announced a $50 million fine against American Airlines this morning, alleging mistreatment of passengers with disabilities that, in some cases, caused physical injury. American Airlines is calling it a mutually-agreed settlement. DOT Fines American...
Entitled American Airlines Executive Platinum Shows Up Late To Board In Miami, Acts Surprised When Denied Boarding
When you show up late to board your flight, you cannot expect a seat on it. An American Airlines Executive Platinum member plus a companion and child lost their seats after showing up late to board a flight in...
American Airlines Awarded $9.4 Million By Jury In Skiplagged Lawsuit
American Airlines won its lawsuit against Skiplagged for copyright infringement and was awarded $9.4 million by a Fort Worth jury, but lost its trademark claim. What does this mean for the future of Skiplagged? American Airlines Wins Copyright Lawsuit...
American Copies United, Will Start Enforcing Boarding Priority…Will It Work?
American Airlines says it will start enforcing boarding priority using a system United Airlines has used for many years. While it may not work flawlessly, it should reduce the number of folks trying to board early and empower gate...
Delta Plans To Unbundle Business Class…Will American + United Follow?
Unbundling business class would be a big deal in the United States, but it appears that Delta Air Lines is seriously considering it, meaning American Airlines and United Airlines will almost certainly follow. But does it make financial sense...
Stolen Miles: American Airlines Requires An FBI Report
My wife found miles were stolen from her American Airlines account; to get them back American Airlines needs a FBI report. If you are considering booking travel or signing up for a new credit card please click here. Both support LiveAndLetsFly.com. If you...
Skiplagged CEO Grilled By American Airlines In Day One Of Trial
American Airlines sued hidden-city consolidator Skiplagged for misappropriation of its trademark. The trial has just begun, with Skipplagged CEO Aktarer Zaman taking the stand and asserting his company did nothing wrong against American Airlines. Trial Day One: American Airlines...
First Class, No Class: Passengers Save Woman From Violent Partner On American Airlines
If you think passengers in first class have any more class, look no further than what unfolded in the first class cabin onboard an American Airlines flight when a domestic violence situation sprang up mid-flight. And yet look at...
Miss Congeniality: Angry American Airlines Passenger Spits And Shoves Her Way Through Baggage Claim
An irate American Airlines passenger became even more enraged when her fellow passengers protested her foul language and rude behavior while waiting for her baggage in Ohio. American Airlines Passenger Reacts Violently To Being Told To Watch Her Mouth...
American Airlines Takes A Conservative Approach To European Growth In 2025
American Airlines has announced five new routes to Europe in 2025, the return of all 2024 routes, and a wider season for travel. The conservative growth marks the practical reality of an airline that is still struggling over both...
Diversion: American Airlines First Class Passenger Attacks Flight Attendant When She Tells Him To Stop Vaping Onboard
An American Airlines flight from Milwaukee to Dallas diverted to Tulsa after a first class passenger purportedly became enraged when told to stop vaping onboard and responded by attacking the flight attendant. American Airlines A319 Diverts After First Class...
“If We Can’t Fly, No One Can Fly!” Boisterious Couple Thrown Off American Airilnes Flight In Miami After Messy Hair Transplant Surgery – Onboard Video Emerges
UPDATE: Video has emerged from onboard the American Airlines flight, showing the hair transplant passenger arguing with the police officer, refusing to get off, and eventually being led off in handcuffs. A boisterous couple was thrown off an American...
American Airlines Banned Her For Lewd Conduct Onboard With A Man. She Says She’s A Lesbian.
This is a story about a (fairly) common name, a mistaken identification, and a woman who was forced to fork out over $1,000 for a new airline ticket thanks to a foolish error by American Airlines. American Airlines Bans...
American Airlines Passengers Attack Aggressive Wheelchair Assistant In Atlanta
A trio of American Airlines passengers attacked a wheelchair assistant on the jetbridge in Atlanta (ATL) after he appeared he block them from getting off the aircraft. Who Was In The Wrong? Wheelchair Assistant Attacked By American Airlines Passengers...
