Category Archives: American Airlines

During a time in which airlines are hurting for business, particularly from loyal elite members, American Airlines has decided to make the upgrade process less transparent. It’s a foolish and unnecessary move. American Airlines Obscures Upgrade Availability Historically, American...

American Airlines has just revealed its AAdvantage elite status road map for 2021. It’s generous. Other airlines will follow. Even so, my prediction is that I will be left behind..and I know I’m not the only one facing the...

Earlier I wrote about the 13,000+ United Airlines workers who will be furloughed today. Meanwhile, over at American Airlines 19,000 will lose their jobs. One flight attendant was captured on video offering a particularly poignant goodbye to passengers during...

First it was Southwest CEO Gary Kelly. Then United CEO Scott Kirby. Now American Airlines CEO Doug Parker has had his turn on CBS Face the Nation. Two Takeaways From American CEO Doug Parker On Face The Nation Parker...

When I read non-fiction, it is usually biographies and autobiographies. As my career continues to develop, I find studies in leadership probative, both in a cautionary and instructive way. But while leadership and dominance are not synonymous, sometimes leadership...

Cue the false equivalency charges, but today we are going to look at a tale of two masks on American Airlines. Enough is enough with the masking of tiny children, especially when they are trying to sleep…especially when the...

American Airlines forced a man to change out of an obscene shirt if he wanted to remain onboard. In an era when a small pin is causing people to go crazy, thank goodness AA had enough common sense to...

American Airlines is facing a backlash from some employees over a recent decision to allow flight attendants and other employees to wear “Black Lives Matter” pins on their uniforms. There are many issues to unpack here. American Airlines Designing...

Earlier today I wrote about a passenger on American Airlines who wrote a horrific note to a flight attendant after she asked her to place her mask above her nose. Now American Airlines has suspended that passenger. That leaves...

Weeks after United Airlines announced plans to begin a series of new point-to-point flights to Florida, American Airlines announced it will also stray from the hub-spoke model to add new service to Mexico. American Airlines Adds New Non-Hub Flights...

American Airlines’ plan to cut service to 15 cities in October was perfectly reasonable…except for the fact that it was not legally permitted to cut two cities on the list. Surprise, surprise…American now says it will continue to serve...

American Airlines was given emergency approval earlier this week to use a new disinfectant that promises to kill coronavirus on surfaces for up to a week. But be aware the cleaner may actually do little to prevent the spread...

American Airlines warns it will drop service to 15 small cities if it does receive more payroll subsidies from U.S. taxpayers. But the nature of the list strongly suggests this is far more a political move than a financial...

As airlines tried to balance cost and safety concerns in an unprecedented new era of travel, premium cabin meal service was one of the first cuts. While other carriers have made clear there are no immediate plans to restore...

Can’t we all just get along? Apparently not, even in an era of empty airports and less-crowded flights. A nasty brawl on American Airlines exposes both old and new challenges onboard flights in the pandemic era. Another Brawl, This...