Wow, talk about about a close call! It came down to the wire, but a generous act of goodwill by a reader of this blog saved me a trip to Asia and saved my trip in Garuda Indonesia First...
A Trick for Finding Hidden Award Seats
Earlier today I wrote about married segments, attempting to explain them, their purpose, and how to use them to your advantage. Just like in real life, however, sometimes marriage is not the answer. While married segments and “direct flights”...
A Primer On Married Segments
Airlines are increasingly using “married segment logic” in the allocation of revenue and award seats, which can create more difficulty in booking, but at the same time opportunity. Explaining Married Segments When two segments are married it means you can...
My Strategy for Ticketing the Garuda Reservation
News broke yesterday of a 90%-off sale with Garuda Indonesia. Acting swiftly, I successfully booked (held) a first class ticket from Jakarta to Amsterdam, a hurdle in itself, but now I face the specter of how to ticket it. 1. Mile...
The Best Time to Call Aeroplan?
Aeroplan hold times have historically been so horrible that even Aeroplan admitted it in a recent ad campaign— The only problem? Wait times are almost as bad as before. Aeroplan states– Truthfully, while this may have happened in the past,...
Avoid This Error When Holding AA Award Space
American Airlines is by far the most generous carrier when it comes to letting you hold award space prior to ticketing. While neither United or Delta allow award holds, American not only permits holds whether you have miles in...
When Will American and Delta Learn?
Two carriers, two unannounced devaluations effective immediately. Using your miles and points may be easier than ever before but it will cost you like never before. The bottom line is this: don’t trust the airlines and always consider your...
Unicorns, Four-Leaf Clovers, and Air New Zealand Business Class Award Space
After four years of absolutely no business class award space on its transpacific and transatlantic longhaul routes, Air New Zealand has suddenly decided to open business class award space to its Star Alliance partners. It is too early to...
LifeMiles Mixed Cabin Redemptions Now Possible
In a surprising move that suddenly makes Avianca LifeMiles much more valuable, mixed cabin awards are now bookable! First, business, and economy class can now be mixed on a single itinerary, with the highest cabin establishing the price of...
Are the Etihad First Class A380 Apartments Worthwhile?
Etihad has released a generous amount of first class award space on its A380 Abu Dhabi to New York Kennedy flight. Etihad’s trend-setting “First Apartments” on this flight certainly set a standard for spaciousness in a first class seat....
Last Day to Purchase Discounted Alaska Miles
We’ve seen a renaissance of attractive mileage sales this season and one of the leaders in hawking points has been Alaska Airlines, which has a great loyalty program with attractive redemption partners like Emirates and Cathay Pacific. The current...
American Airlines Won’t Proactively Waive Telephone Booking Fee
American Airlines has a number of award partners that are not bookable on aa.com. A call to AA Reservations is necessary to book this space and reservations made over the phone carry a $40 booking fee. This fee was...
SAS Releases Business Class Award Space
One of the more elusive airlines to obtain premium cabin award space on is SAS, the flag carrier of Norway, Sweden, and Denmark. The carrier has an impressive new business class product, but releases very little transatlantic award space....
New British Airways Award Search Interface
British Airways Executive Club has again updated the interface of its award search engine, though functionally the tool remains unchanged. The only advantage to the new search tool is a more prominent display of which travel days are “peak”...
Dublin – Los Angeles Award Space on Aer Lingus
Aer Lingus announced new service to Los Angeles starting in May 2016 earlier this week and award space has now been loaded — but don’t be fooled by united.com, which is showing a lot of business class space that is...
Congratulations to American Airlines, But Now What?
The final transition from US Airways to American Airlines was a total non-event and for that I must offer my congratulations to American Airlines. Thinking back to that fateful March day of Continental – United system integration in 2011,...
The Bright Side of the Aeroplan Devaluation
Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round...
New California British Airways Route Has Lots of Award Space
British Airways will commence service between the Silicon Valley and London on May 4, 2016, offering daily non-stop service between San Jose, CA and London Heathrow on its new 787-9 Dreamliner. If you are looking for non-stop business class...
Are Held Award Tickets Really Guaranteed?
For a full-timer award booker, the most valuable tool any airline loyalty program can offer is the ability to hold a ticket prior to booking. Few things are for more frustrating than finding ideal award space, alerting the client,...
Special Report: Delta’s Secret Skymiles Devaluation
When Delta Air Lines depublished its Skymiles award charts in February, we were told that we no longer needed charts because the online pricing system would tell us how many miles were required for any given trip. The problem...
