I cannot say that I am surprised, but I had lovely flight on JetBlue from New York to London in Mint (business class) onboard the brand new Airbus 321neo. While not a game-changer, I found the JetBlue product superb in just about every way.
JetBlue A321neo Mint Business Class To London – My First Impressions
In 2021, JetBlue launched service to London Heathrow. It has since expanded to London Gatwick as well, offering daily flights from New York JFK. I missed out on the initial fare sales and put off trying JetBlue, but was happy to do so this week enroute to the Platinum Jubilee of Queen Elizabeth II.
Let me start where JetBlue can improve: the ground product is really lacking. A lounge at JFK seems quite appropriate, though I did enjoy the T5 Rooftop Lounge open to all.
I loved the mood lighting onboard and found the cabin extremely attractive (gray leather seats, woodgrain, white doors).
A flight attendant, beaming with pride, told me the cabin was modeled in part after Etihad. I certainly saw the similarities in terms of the ceiling light.
Generally I am not a big fan of herringbone-style seats (because I like to look out the window during the flight), but found the seat is extremely comfortable and roomy in the lie-flat mode. The cabin was warm during the night, but the individual air nozzle helped to cool me down and fall asleep. The bedding from Tuft & Needle was also excellent.
Storage is limited in the suite and the wireless charger did not work.
Service was superb, with excellent care from Ashely and Dustin in the cabin. Both were friendly, attentive, and absolutely lovely to interact with.
I loved the fast high speed wi-fi and how easy it was to connect with just a single click (no login or entering of TrueBlue credentials needed, like on other aircraft).
Meal service was a highlight, with a trio of canapes to start:
Followed by a scrumptious salad, kale lasagna, and a flat iron steak, all very flavorful. The steak was somehow cooked a lovely medium well and JetBlue continues to show that you can enjoy truly delicious food on a U.S. carrier.
Dessert was another treat, with vanilla gelato topped with hot roasted apricots as well as a delicious cheese plate.
That would have been enough for the entire seven hour flight, but a full breakfast is offered before landing (for those who want it, and I appeared to be one of the only passengers in the cabin who got up to eat).
A poached egg, bacon, yogurt, a delicious cappuccino, and even a cold-pressed green drink? Simply fabulous. I had to pinch myself to remember this was an airplane as I sipped my coffee…certainly a highlight.
I prefer Heathrow over Gatwick, but preferred the timing of the Gatwick flight. Upon arrival around 8:00am, immigration lines were empty.
JetBlue did not disappoint, with a very solid transatlantic experience. I stop short of saying “game changer” because Virgin Atlantic and the new British Airways Club Suites also offer very competitive products with excellent catering, but JetBlue is very special and I cannot wait to fly it again.
My full review will have a lot more info on the extensive food and beverage menu, IFE selection, and other amenities onboard.