I’ve visited Charlotte, North Carolina many times but this is my first visit to the Hyatt House and it was an exceptional experience.
The Hyatt House Charlotte/Center City is exceptionally located for visitors to the city. The building is immediately next t0 the Spectrum Center and on the night we checked in, a Charlotte Hornets basketball game was letting out. Downtown was entirely walkable from this hotel, and the property is near to other stadiums and attractions such as the Bank of America football stadium.
Address: 435 E Trade Street, Charlotte, NC 28202, United States
Phone: +1 704-373-9700
Unlike other Hyatt House properties which are usually stand-alone and on the periphery of the city, this is a high-rise building and was converted from a prior non-Hyatt flagged hotel. In some cases, that can go poorly for a brand trying to establish itself but conforming to the previous layout. In this case, it works great as some of those rooms were very spacious suites.
In the lobby, floor-to-ceiling windows wrap around the front desk, lobby seating area, and dining area which is shared with a bar.
The hotel features a pool and fitness center, however, we visited in the month of February (the outdoor pool was still closed for the season) and had a short evening stay.
The hotel offers valet parking at a cost of approximately $25/night. There are two notes about the valet. First, loading and unloading are done at the entrance and exit to the garage as shown below. It’s a little uncomfortable as the end of our vehicle was still in the street as we were getting our belongings in and out of the vehicle. Second, the slip we were given was for the Embassy Suites by Hilton which is not what the hotel was flagged to before either. I am sure these are leftover tickets from another property the hotel management owns, but it lead to a little confusion for us.
There is also a 24-hour convenience shop that sells sandwiches and snacks and is also the source for bottles of water for World of Hyatt members who qualify.
World of Hyatt Benefits
We checked in and I experienced a rookie mistake. I didn’t make my booking myself, and I also didn’t check the confirmation when it arrived. That’s my mistake and at check-in, I was informed that I had booked for the prior night and did not have a reservation for that night.
*Note: every reservation page for Hyatt advises guests to “please select a valid date” and “please check your dates” and “check the date you selected” and then outlines the dates and format. I didn’t pay attention.
As a Globalist, I have the benefit of booking 24 hours out and securing a guaranteed room but I was well inside of that guarantee. On top of that, the hotel was full yet the front desk staff was able to get me not only a room but a corner suite. I was unbelievably impressed.
As a Hyatt House, a hot breakfast is available for every guest. I had a chance to include the extensive free breakfast which was staffed and included a substantial offering.
The lobby bar and restaurant seating was the same for breakfast. All Hyatt House guests are given free wi-fi as well.
Hyatt House is the extended-stay brand from Hyatt and as such, each room is equipped with a kitchen and a sofa bed. We got a corner suite on the 13th floor.
The suite enters into the living room and kitchen. The kitchen includes two hot plates, a dishwasher, a microwave, and plenty of dishes and cutlery. I was also impressed by the full-size refrigerator.
The desk was sandwiched between the entrance to the bedroom and the fridge. The desk was more than sufficient for a pair of laptops or an extra monitor with plenty of power outlets. I also liked that it was separate from the private quarters for the purpose of video calls which can be awkward in a hotel room but often need to take place.
We were given a bedroom king thanks to my Globalist status with the World of Hyatt program despite booking a standard room… for the wrong date. The room opens with french doors and features a TV in addition to the one in the living room. The only bathroom is accessible through this bedroom.
The closet is opposite the double vanity and separated by a door to the bathroom. There are few things I appreciate more than a standard shower rather than a shower over tub which most properties include. But one of those things that I appreciate even more is the ability to close the door to the bathroom for privacy without restricting someone else from the vanity.
This is one of the best Hyatt Houses I have stayed in which is especially surprising given that it was not a purpose-built Hyatt. The hotel went above and beyond to ensure I had a room despite my mistake, and then on top of that, was able to get me a suite despite the hotel being sold out for the night. The location is excellent, the suite was large, and the breakfast was ample.
Nightly rates start at $150-250 which is a wide swing but due to events at the Spectrum Center next door, is understandable. Standard redemption award rates are 8,000 points per night but can be as low as 6,500 or as high as 9,500 depending on the season and expected occupancy. The hotel is a Category 2 for those using Category 1-4 certificates for a free night.
Based on the standard rate of 8,000 points per night this either comes in slightly under our target value of 2¢/point or well over. At the lower end of the cash spectrum, it’s probably a push – if you have plenty of points and would rather spend them, it’s not a bad value. If you’re saving your points for a bigger redemption, then cash is not a poor use at this property either.
I recommend this stay for anyone visiting the Charlotte area, especially Hyatt fans who want to be close to downtown.
What do you think? Have you stayed at the Hyatt House Charlotte/Center City? How was your experience?