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Home  >  Flight Reviews • JetBlue  >  Review: JetBlue A321 Mint Business Class
Flight ReviewsJetBlue

Review: JetBlue A321 Mint Business Class

Matthew Klint Posted onNovember 24, 2020December 2, 2020 25 Comments

Last week, JetBlue introduced a new soft product refresh for its Mint business class product. I was already scheduled to travel from Los Angeles to West Palm Beach and was elated to find out that my flight would feature the new product. Here’s the review in a nutshell: the new JetBlue Mint soft product is amazing while the suite and service also remains fabulous.

In This Post:
  • JetBlue A321 Mint Business Class Review
    • Check-In
    • Boarding
    • Seats
    • Bedding
    • IFE
    • Amenity Kit
    • Food + Drink
    • Cocktails
    • Lavatory
    • Service
    • Inaugural Service
  • CONCLUSION

JetBlue A321 Mint Business Class Review

The one-way ticket was $710. Pricing varies from ~$500 to $1400 based upon loads to West Palm Beach. JetBlue tends to reduce pricing at the last-minute if seats remain unsold.

Check-In

I had checked in the night before using the JetBlue app, but proceeded through the check-in lobby on my way to the gate. A dedicated line for Mint and Mosaic passengers was available.

Boarding

It was a beautiful day for travel and I lined up early to board, hoping I could quickly snap a few pictures before others boarded. JetBlue offers wipes upon boarding rather than onboard.

I darted down the jet bridge and onto the aircraft, but ended up having several minutes to myself. Why? The faucet in the forward lavatory was found to be inoperable and maintenance was called onboard to fix it, slightly delaying further boarding.

I took advantage of the time to snap several pictures onboard. The Mint cabin remains a great product for transcontinental travel.

B6 2010
Los Angeles (LAX) – West Palm Beach (PBI)
Friday, November 20
Depart: 08:20AM
Arrive: 04:12PM
Duration: 4hr,48min
Aircraft: Airbus A321
Seat: 4F (Mint Business Class Suite)

Both Angel and Tamika offered a warm greeting upon boarding as I stepped into the cabin. I knew it would a great flight.

Seats

JetBlue’s A321 Mint configuration includes 12 flat bed seats plus four suites in five rows (16 seats total). The odd-numbered rows contain two seats on each side while the even numbered rows contain suites with closing doors. The seats themselves are not much larger, but these so-called “throne” seats have additional storage and elbow room. The “suites” have an extra 1.5 inches of width (22 versus 20.5) and the bed is slightly longer.

There are many things I love about the JetBlue suites, but I love the personal storage (a closable cabinet large enough for all your electronic items and even a small purse), a special storage pouch for your mobile phone(s), and three electrical outlets, which make charging multiple devices quite easy.

Seats can be adjusted in many ways, including the firmness of the cushion. There’s also a massage function.

I also appreciate that the tray table folds out from the side rather than slides down from below the screen, which provides additional knee room. The suite door is activated by pressing a button adjacent to the tray table.

Bedding

Tuft & Needle bedding includes a blanket duvet with a “built-in foot pocket” as well as a memory foam lined pillow. The flight was too short to take an extended nap, but I did set up the bed and snuggled in the bedding for a few moments. The bedding was plush and warm, which should not be an issue because individual air nozzles are available above the seat.

IFE

JetBlue offers complimentary wi-fi internet to all guests, with enhanced speeds for TrueBlue members. All you need is the email address associated with your account to log on.

Live TV, movies, SiriusXM music, and TV programming is also available onboard. I’d say the system is due for a refresh in that resolution is constrained and the map app looks 10+ years old, but what a blessing to have versus nothing at all. I loved being able to get a start on Christmas music on SiriusXM!

New over-ear headphones from Master & Dynamic were offered, though Tamika noted that even better headphones are enroute and will become part of the soft product.

These headphone were collected about 30 minutes before landing and disposables headphones were offered.

Amenity Kit

JetBlue refreshed its amenity kits and now offers one of four depending upon the destination and time of day:

  • Awake, for breakfast and morning flights
  • Flow, for lunch and dinner flights
  • Sleep, for “shuteye” redeye flights
  • Renewal, for Caribbean flights

My “Awake” kit included:

  • Ursa Major face wipe
  • Crushed Tonic anti-aging collagen elixir crush (drinkable)
  • Scentered citrus + mint aromatherapy balm
  • Lumion face mist
  • NeruoMint mints

Food + Drink

The highlight of the flight, for me at least, was the culinary experience. Breakfast is my favorite meal of the day, so I chose to fly Mint on the outbound rather than on the (longer) return, since I love starting my day off with a big breakfast and great coffee.

Pre-flight beverages are currently not available (water bottles were distributed). Neither are hot towels. But everything else onboard concerning service was like pre-pandemic times.

Menus were handed out which listed breakfast options.

A separate drink menu:

To encourage social distancing, Angel instructed us to mark our choices directly on the menu. He collected the menus after takeoff while offering the first round of beverages.

Breakfast began with a flaky, hot, raisin pastry. I ordered a cappuccino with it (coffee from Brooklyn Roasting) and it was strong and hit the spot.

About 25 minutes later, breakfast arrived. I ordered avocado toast (with radish, cilantro, and lime), lemon soufflé pancakes (with raspberries and thyme-infused syrup), and leek & ricotta quiche (with parmigiano and herbs).

Breakfast arrived covered:

Peeling back the covers, my eyes lit up: what a visually appealing breakfast! And it tasted great too.

When clearing my tray, Angel asked me if he could get me anything else and I asked if I could try the macerated strawberries in balsamic vinegar. With a smile, he said “of course” and brought me back a bowl of strawberries on a half-sized tray.

Cocktails

During the flight I tried both cocktails, starting with the black maple old fashioned. That included Jack Daniel’s whiskey, maple, bitters, and an orange peel. Lovely.

While using the lavatory, I saw that the cocktails were mixed fresh onboard:

Later on, I also tried the Mint Condition, which included Bombay Sapphire gin, ginger, lime, cucumber, and mint. This was light and refreshing.

Toward landing, I requested coconut yogurt (served with maple pecan ginger granola) and was again cheerfully obliged. I’m not sure how much extra food JetBlue loads, but noticed the pilots and flight attendants consuming it at one point so I figure there is plenty and the leftovers serve as crew meals.

Before landing, a snack basket was also offered that had the same crackers and cookies served in economy class, but also chocolate covered cashews from the Hu Kitchen in New York.

I also enjoyed a wonderful espresso before landing…it was even better than the cappuccino.

One area I think JetBlue could improve would be offering cold pressed juices or at least fresh squeezed orange juice with breakfast. JetBlue offers cold pressed juices only on overnight “shut eye” flights.

But that is a minor quibble…overall, the food is spectacular onboard compared to what you can expect on any competitor (even before the pandemic).

Lavatory

Nothing fancy about the lavatory, though it was clean. I’d love to see JetBlue use cloth towels in Mint class. They could even be mint-scented!

Service

If it was not already evident, Angel and Tamika did a fabulous job working the Mint cabin. Their training was clearly on display and it was also clear they loved their jobs. That sort of care is something that cannot be faked or trained. I appreciated that, without fail, every time I said “thank you” they responded “my pleasure,” instead of “you’re welcome.” It was also great to see them so attentive throughout the flight. I appreciated their warmth and good nature greatly.

A shout out to Captain Brian as well. He cracked me up before the flight when he walked into the passenger cabin (it’s always a good sign to have an approachable captain), welcomed passengers onboard, and over the loudspeaker advised people to “keep your hands and feet inside the vehicle at all times.”

Inaugural Service

Although I honestly had no idea when booking, this was the inaugural flight of JetBlue’s LAX-PBI service. There was no announcement or even balloons at LAX, but we were greeted with a water cannon salute upon landing in Palm Beach…a second for me (the first time being the final United 747 flight).

CONCLUSION

Actual flight time was just over four hours, which was far too quick as far as I am concerned. I would have enjoyed a flight twice as long to fully enjoy the product. But JetBlue’s Mint product, driven by the onboard dining and service, remains the best premium product in the United States. I was so thankful for a chance to fly this product again and hope to do so again in the future. JetBlue offers during the pandemic what U.S. legacy carriers failed to offer during the best of times.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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25 Comments

  1. Jimmy Gottfredson Reply
    November 24, 2020 at 2:16 pm

    I haven’t done JetBlue’s mint service yet; but from your review it sure looks great. I flew LAX-JFK last week on AA with the interim 777 flagship business product. Also a nice way to do a transcon during the current Covid times. Enjoyed the review.

    • Matthew Klint Reply
      November 24, 2020 at 3:06 pm

      Thanks Jimmy! I’m curious to see how AA is doing now. I would have done MIA-LAX on the 77W for my return trip, but then I realized that AA has cut meals on the MIA-LAX flight…and thought no, I’ll just stick with B6.

  2. Eric Reply
    November 24, 2020 at 3:19 pm

    “ I’m not sure how much extra food JetBlue loads, but noticed the pilots and flight attendants consuming it at one point so I figure there is plenty and the leftovers serve as crew meals.”

    Well any leftovers intended for the crew were consumed by you 🙂

    • Matthew Klint Reply
      November 24, 2020 at 3:20 pm

      Nope, they had full trays. I saw them.

  3. albert Reply
    November 24, 2020 at 4:06 pm

    I really enjoy your reviews, but one thing I always say is wow this guy eats a lot.

    • Matthew Klint Reply
      November 24, 2020 at 4:13 pm

      Lol. Guilty as charged. I have a very healthy appetite and a 29” waist. Hopefully my metabolism doesn’t slow down anytime soon.

      • Stuart Reply
        November 24, 2020 at 6:05 pm

        Oh, it will…eventually, lol.

  4. Airfarer Reply
    November 24, 2020 at 4:25 pm

    I hate, loathe, despise, etc. being in the dark on a day flight.

    • Matthew Klint Reply
      November 24, 2020 at 4:32 pm

      I don’t mind with the mood lighting they use. Pitch black cabin would be different.

    • Jerry Reply
      November 26, 2020 at 5:35 pm

      I agree with you, Airfarer. Where else but on an airplane would everyone decide to take an 8am nap?!

  5. Travis Cole Reply
    November 24, 2020 at 4:42 pm

    With covid is there companies struggling to hire business workers to get in that field to business flying

  6. UA-NYC Reply
    November 24, 2020 at 5:58 pm

    Can’t speak for AA and DL…but wow UA barely tries on F&B relative to what B6 is doing on these TCON routes

    • Matthew Klint Reply
      November 24, 2020 at 10:39 pm

      Yes, and Delta is not serving meals at all (only snack boxes). JetBlue puts everyone to shame!

  7. Stuart Reply
    November 24, 2020 at 6:03 pm

    Wow. Solid domestic product to say the least. Let’s hope this expands and I’m now looking to see how I can support this from DC. I’m impressed and thanks for giving us all a look, Matthew.

  8. Greg Reply
    November 24, 2020 at 8:28 pm

    Nice to see larger plates for the “mains”

    It is an improvement

    • Matthew Klint Reply
      November 24, 2020 at 10:40 pm

      I thought the old design was cool, but this new look is more refined. The flight attendants now have to plate the food…I guess even with style guides appearance may vary by flight.

  9. 747always Reply
    November 25, 2020 at 7:13 am

    Must say the food and beverage looks top notch. The only issue I would have is with the rum. With such a nice beverage menu, they seem to have cheaped out and picked up Bacardi.

  10. Nick Reply
    November 25, 2020 at 8:43 am

    On the In-Flight Map, JetBlue appears to be refurbishing their A320s with a more modern Thales IFE/map (flew B6 econ) on Monday and had that system, so that map is definitely being phased out, just wanted to note

    • Matthew Klint Reply
      November 25, 2020 at 10:24 am

      Good to hear!

  11. WB Reply
    November 25, 2020 at 12:52 pm

    “I appreciated that, without fail, every time I said “thank you” they responded “my pleasure,” instead of “you’re welcome.”” — straight out of the Chick-fil-a playbook. 🙂

    • ps241 Reply
      November 26, 2020 at 12:10 am

      When did “you’re welcome” go out of style?
      I would love to hear “you’re welcome” once in a while instead of the annoying response of “not a problem” which I can’t stand.

  12. Jo Smith Reply
    November 26, 2020 at 5:40 am

    There are 16 seats in Mint. Also fleshly squeezed orange juice is offered in mint.

    • Matthew Klint Reply
      November 26, 2020 at 9:06 am

      No, juice is not offered. I asked. And I said there were 16 seats (12 seats + 4 suites).

  13. Michelle Reply
    December 2, 2020 at 9:43 am

    Hi Matthew! great stuff but Scentered citrus + mint lip balm, is not a LIP balm, is an aromatherapy balm to apply in pulse points 🙂

    • Matthew Klint Reply
      December 2, 2020 at 10:46 am

      Thanks Michelle! I have updated the story.

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