A former JetBlue gate agent faces up to 20 years in prison and a $250,000 fine for an elaborate yet simply-executed fraud scheme.
Tiffany Jenkins was an enterprising gate agent for JetBlue in Boston. She hatched a plan to save her family, friends and “clients” a lot of money on tickets. First, her co-conspirators would buy the cheapest JetBlue ticket possible, usually a ticket from Long Beach to Las Vegas that go for as cheap as $45.
Jenkins would look up the reservation, then exchange the flight(s) for far pricier international flights. Using the “involuntary exchange” override, typically reserved for situations when a passenger misses a flight or encounters a cancellation, the tickets were re-issued with the pricier flights at no charge.
But Jenkins was not the sharpest knife in the drawer. Between July 2016 through September 2017 she exchanged over 500 tickets for over 100 different people, all using the same trick.
It’s not like electronic systems never leave an electronic paper trail…
Eventually Jenkins was caught, fired, and later arrested. She is currently in custody, having pleaded guilty to three counts of wire fraud. Her sentencing will be on January 21, 2020.
I’m truly surprised she got away with if for so long…I’d think her profile would have been flagged far before she managed to re-issue 505 tickets. But like other inside jobs, it seems that the law eventually catches up.
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