I was in Shreveport, Louisiana for a business trip and stayed a very quick night at the Hilton Shreveport. Here’s my review of this new property.
Connected to the convention center in downtown Shreveport, this business hotel is right where most professionals want it to be. It’s just 5 miles from the airport (an easy 15-minute drive mostly on the highway) and close to many of the area restaurants and casinos.
Address: 104 Market St, Shreveport, LA 71101
Phone: +1 318-698-0900
Note: This stay was extremely short (as it may be for many of our readership.) After a brief three-hour rest the night before, two flights, a two-hour drive, working, another two-hour drive, and a working dinner, I arrived at the hotel at 9 pm to rest before getting up at 4 am for my departure flight. As such, I didn’t use the fitness center or many of the on-site amentities – the convenient store with coffee was already closed when I arrived and I left before it re-opened. My apologies if this review doesn’t cover some of those important pieces, but for many traveling business people, a hotel really is a just a place to lay your head at the end of the day.
The Hilton Shreveport is a high-rise business hotel that appears to have recently undergone renovation. Sharing an entrance with the convention center at the top level of the parking garage across the street, guests should take the bridge over to the building, fork to the right, and then take the lift down to the main floor level.
Parking for those arriving by car is $8/night in the aforementioned covered garage, though it’s worth noting that the entrance bar was raised when I arrived and when I departed so more forgetful guests might not pay for parking during their stay at all.
On the main level, a convenient store and coffee shop are followed by the main entrance. The entrance has temporary parking for loading and unloading.
The hotel’s restaurant and bar, River & Rye is off the lobby. During check-in I had a peek and the bar was well-attended. Food is offered until 11pm on my weeknight visit. River & Rye also handles room service and opens for breakfast at 6:30 AM.
While I wasn’t able to visit, the property features a rooftop pool and fitness center.
Hilton Honors Gold & Diamond members will receive a $15 daily food and beverage “MyWay” credit. This replaced the complimentary breakfast benefit and can be used at any point during your stay. Worth noting, this is one of the rare locations where the daily credit is actually sufficient to supply breakfast; an omelet and a side of bacon, sausage, or ham fits together right at $15.
I didn’t arrive early enough for an early-check-in but was offered a late check-out from the front desk.
Though a suite was available during my stay for sale, I wasn’t offered one at upon arrival as an upgrade. I didn’t press the issue as I simply wanted to get to sleep as soon as possible, but it would have been nice if it was offered or pre-assigned. I have said it here many times before, the benefit loses most of its value when you have to ask for it.
On the 7th floor, my room was a fairly standard American hotel rectangle. A bathroom immediately to my right upon entry, then a closet, the room opens behind the bathroom for a bed against the wall, a chair between the bed and the window, and a TV and desk along the left wall.
The bed was comfortable and there were plenty of outlets for chargers. The TV felt a little small for the room and many of the light fixtures were individually turned on and off rather than wall switches which can be more convenient.
Without a doubt, the room was updated recently and felt new, clean, and configured to a high standard. That said, the view from my room was shockingly poor.
I understand not every view can be lovely, but it just reflects there was zero thought put into room assignment as it relates to status. This is not true of all properties, but deserves a revisit at this one in particular. Had I been on a family stay for a few days, I would have pushed for the benefits but as I would checkout from the hotel 7-8 hours after my arrival it really wasn’t worthwhile.
The bathroom had also been recently updated. I was happy to see that the shower was not over the tub. It was clean and spacious, but there was enough room for a double vanity which my family finds helpful during leisure stays.
Based solely on the price of the room and the quality of the furnishings and my sleep, I found the value to be fair. During my stay booked inside of a week prior to my arrival the cost was over $200 for my one-night stay. It’s refreshing to find a Hilton in the United States where breakfast is still an included amenity. Live And Let’s Fly values Hilton Honors points at 0.4¢/each so for a standard stay with a cost of 30,000 points, the price should be under $120 to use cash. Had I paid out of pocket for my stay, points would have been the better choice.
For what it’s worth, the hotel sent a text message (as it does to all guests who check-in) asking about my stay and I provided the same feedback regarding room selection, upgrades, and benefits to them. While they say they will take the comments onboard, I have little confidence that anything will be done about this so elite guests should be prepared to know, request, and fight for their benefits.
What do you think? Have you stayed at this property? How was your experience?