This post will not be snarky. There is no subliminal messaging. I simply want to take a moment to offer a sincere thank you to flight attendants for their hard work and sacrifice during this difficult time.
Thank You Flight Attendants
View from the Wing shared a note today that a passenger on American Airlines allegedly handed a flight attendant on his way off the plane. No, this wasn’t the savage note I shared last week, which also attacked a flight attendant on American Airlines. Instead, this was a different note, which read:
You use COVID to justify being lazy. At a time when you should do the opposite.
According to the flight attendant that shared it, she and her colleague had bent over backwards for the passenger, serving him four drinks on a 929-mile flight, including one during landing preparation.
While airlines have certainly used the pandemic to mask cost-cutting, an act I call hygiene theatre, flight attendants find themselves between a rock and hard place.
They don’t control the service offered onboard, they just follow orders and work with what they’ve been given. They don’t decide whether a passenger must wear a mask, they just enforce orders.
And yet so many people treat them like they do…like it is all up to them.
Well, for what’s it worth I handed this note to a flight attendant on my flight this morning:
To my fellow frequent travelers, I know we are in the business of complaining. Often those complaints are justified. But when I read such demoralizing notes, I cannot help but to push back.
I’ve been on a fair number of flights lately. The service has been outstanding. Many flight attendants working are the juniors who will soon be furloughed. I’ve encountered several more senior FAs as well. They’ve all been lovely and expressed thanks and gratitude for those willing to fly during this time and help keep them employed.
Being a flight attendant is often a thankless job, but I know they do more than push a beverage cart. They are trained for those moments we hope will never happen and I am fully confident that if an emergency occurs, I am in good hands.
Hang in there, dear flight attendants. Tough times don’t last, but tough people do. I wish better days ahead for all of us.
But in the meantime, let’s all be nice to flight attendants. For goodness sakes, be nice to everyone. But during this particularly difficult time of uncertainty, let’s say “thank you” instead of demanding water out of rocks. Perhaps more notes like mine will counteract the bad ones.