Although only offering pre-packaged food items, the Terminal B United Club was the least crowded of the four I visited at Houston Bush Intercontinental (IAH) and very much an old-school Continental lounge in terms of appearance.
United Club Houston IAH Terminal B Review
I reviewed this lounge prior to my flight to Los Angeles on my way home from Brazil.
Location + Hours + Access
Located next to gate B18, this lounge is currently open from 7:45am to 8:00pm seven days a week. It is located above the United Express ticket counter in the south mezzanine of Terminal B. You can take either the stairs or elevator upstairs.
Access is reserved for United Club members, Chase United Club Visa holders, Star Alliance Gold travelers, and international business or first class passengers traveling on any Star Alliance flight.
Furthermore, one-time passes from Chase are accepted or a single-visit pass can be purchased at the reception desk for $59. Access using one-time passes may be limited if the lounge becomes too crowded.
Also note that if you hold a Star Alliance Gold card from United Airlines (Premier Gold or higher), you can only access the lounge when traveling in conjunction with an international itinerary.
Those who have a Star Gold card from other programs can use the lounge when traveling on any Star Alliance flight in any class of service. Also note that from IAH, United does not give premium cabin passengers access on domestic flights without status.
Global Services passengers are also allowed complimentary entrance.
After checking-in, you turn left and find a long hallway down the center of the lounge, with rooms on both the right and left sides.
On the right side are rectangular-shaped rooms with chairs around the perimeter. These were crowded and therefore it was difficult to take pictures without violating the privacy of other guests.
On the right side, there were two work areas, with ergonomic office chairs and long black granite tables.
The cleaning staff in the lounge was pretty slow in clearing trash away – I noticed waste stacked all over the lounge.
Food + Drink
In the back of the lounge is the bar and food area, a much larger room with natural light plus additional seating. The bar is staffed, not self-serve.
Beyond alcohol, beverage selections include coffee, hot water (for tea), water bottles, and cranberry juice (served in little elementary-school sized plastic containers). The espresso machine was “out of order.”
Breakfast items included:
- Chobani yogurt
- Oatmeal bars
Yep, that was it.
Unlike the dated but still attractive decor of the club itself, the bathrooms looked well past their prime and are in need of fresh tile and a cosmetic refresh.
A final word: the staff in this lounge was very kind. I was warmly greeted on the way in and way out. That really makes a tremendous difference and creates a lasting good impression. That said, the lounge amenities were very much lacking, even compared to the other United Clubs in the airport. This is a more quiet lounge, but until United restores full service, skip it if you are looking for something to eat.