• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home  >  Lounge Reviews • United Airlines  >  Review: United Club Houston (IAH – Terminal B)
Lounge ReviewsUnited Airlines

Review: United Club Houston (IAH – Terminal B)

Matthew Klint Posted onSeptember 7, 2021November 14, 2023 12 Comments

Although only offering pre-packaged food items, the Terminal B United Club was the least crowded of the four I visited at Houston Bush Intercontinental (IAH) and very much an old-school Continental lounge in terms of appearance.

In This Post:

  • United Club Houston IAH Terminal B Review
    • Location + Hours + Access
    • Seating
    • Food + Drink
    • Restrooms
  • CONCLUSION

United Club Houston IAH Terminal B Review

I reviewed this lounge prior to my flight to Los Angeles on my way home from Brazil.

Location + Hours + Access

Located next to gate B18, this lounge is currently open from 7:45am to 8:00pm seven days a week. It is located above the United Express ticket counter in the south mezzanine of Terminal B. You can take either the stairs or elevator upstairs.

an elevator with a sign in front of it

a staircase with metal railings

a sign on a wall

Access is reserved for United Club members, Chase United Club Visa holders, Star Alliance Gold travelers, and international business or first class passengers traveling on any Star Alliance flight.

Furthermore, one-time passes from Chase are accepted or a single-visit pass can be purchased at the reception desk for $59. Access using one-time passes may be limited if the lounge becomes too crowded.

Also note that if you hold a Star Alliance Gold card from United Airlines (Premier Gold or higher), you can only access the lounge when traveling in conjunction with an international itinerary.

Those who have a Star Gold card from other programs can use the lounge when traveling on any Star Alliance flight in any class of service. Also note that from IAH, United does not give premium cabin passengers access on domestic flights without status.

Global Services passengers are also allowed complimentary entrance.

Seating

After checking-in, you turn left and find a long hallway down the center of the lounge, with rooms on both the right and left sides.

a reception desk in a building

a room with a trash can and a poster

a hallway with wood paneling and a checkered floor

a table with a plant on it and a framed map on the wall

a hallway with chairs and a table

On the right side are rectangular-shaped rooms with chairs around the perimeter. These were crowded and therefore it was difficult to take pictures without violating the privacy of other guests.

people sitting in a waiting room

a chair next to a table

On the right side, there were two work areas, with ergonomic office chairs and long black granite tables.

a room with chairs and tables

a room with chairs and desks

The cleaning staff in the lounge was pretty slow in clearing trash away – I noticed waste stacked all over the lounge.

Food + Drink

In the back of the lounge is the bar and food area, a much larger room with natural light plus additional seating. The bar is staffed, not self-serve.

a group of people sitting at tables and chairs

a bar with bottles of alcohol

Beyond alcohol, beverage selections include coffee, hot water (for tea), water bottles, and cranberry juice (served in little elementary-school sized plastic containers). The espresso machine was “out of order.”

a coffee machine and cups on a table

a coffee machine and cups on a counter

a tray of water bottles and cups on a table

Breakfast items included:

  • Chobani yogurt
  • Bagels
  • Oatmeal bars
  • Oranges
  • Apples

a buffet line with food on it

a group of food in a glass container

a group of food on a counter

a counter with food on it

Yep, that was it.

Restrooms

Unlike the dated but still attractive decor of the club itself, the bathrooms looked well past their prime and are in need of fresh tile and a cosmetic refresh.

a bathroom with sinks and mirrors

a bathroom with sinks and urinals

CONCLUSION

A final word: the staff in this lounge was very kind. I was warmly greeted on the way in and way out. That really makes a tremendous difference and creates a lasting good impression. That said, the lounge amenities were very much lacking, even compared to the other United Clubs in the airport. This is a more quiet lounge, but until United restores full service, skip it if you are looking for something to eat.

Previous Article When Hannibal Lecter Flies On American Airlines…
Next Article Lufthansa Predicts USA Will Not Reopen To Europeans Until Christmas

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • United Airlines Seat Blocking

    United Airlines Will No Longer Block Seats On Boeing 757-300

    December 7, 2023
  • United Airlines San Francisco Barcelona

    United Airlines Adds San Francisco – Barcelona Service

    December 6, 2023
  • United Airlines Flight Attendants Chaos

    Flight Attendants At United Airlines Threaten “Pay Us Or Chaos”

    December 4, 2023

12 Comments

  1. Winnie Reply
    September 7, 2021 at 4:45 pm

    Great review! Glad to see more and more lounges opening. I hope the Polaris lounges open up soon, since I’m flying out on polaris in a few weeks.

  2. Bob Reply
    September 7, 2021 at 4:51 pm

    Your pictures make this lounge look much better than it really is. The truth is that this lounge is dated, extremely filthy and in dire need of a complete renovation. I have spent much time here as one does when Barbie jets are always delayed and/or cancelled from this terminal. There is also a very loud female bartender whose voice could be heard in the entire club. I admit that I haven’t been in this club since covid started, so things might have changed. Or not.

  3. Esteban Reply
    September 7, 2021 at 6:51 pm

    I think United is focusing way more on Denver and San Francisco than Houston.
    I miss the CO days.

    • UA-NYC Reply
      September 7, 2021 at 8:19 pm

      No worries, it’s 1995 all over again in IAH – Work Hard, Fly Right

      • Matthew Klint Reply
        September 7, 2021 at 8:21 pm

        Lol. It truly is.

  4. ChuckMO Reply
    September 7, 2021 at 6:55 pm

    Who the hell would pay $59 for that?

    • TimF Reply
      September 9, 2021 at 7:32 pm

      I often think this about United Clubs in general. As a predominately Delta flyer, but have been dabbling with United enough to get 1K under the covid qualifications, I am just completely in awe that anyone pays for a United Club membership! The Sky Club is far and away a better club. United can promise to improve the in-flight experience all they want, but that is only half the journey for anyone that is not a hub captive.

    • emercycrite Reply
      September 13, 2021 at 9:13 pm

      @ChuckMO – Agreed. That is one sad waiting room.

  5. MikeL Reply
    September 7, 2021 at 7:44 pm

    @Bob

    100% correct… I have spent years of my life in this club… and although they were supposed to move it when they expanded Terminal B and got rid of the dreaded b84…. The club never moved… and the club has never been updated.

    Now, I’m SUPER happy this club is back open… but for the amount of people they pushed through Terminal B during covid because of downsized aircraft, they should have never closed it… Even pre-covid traffic and traffic now… it’s too small.

  6. Paul Reply
    September 8, 2021 at 2:37 am

    I was there a couple weeks ago. First time in that lounge. I actually liked it compared to some of the more “updated” clubs, since this one had way fewer people. I left the lounge in C and came to this one even though my flight was out of C. I agree that the food was lacking, but there is a Chick Fil A right outside the door, which is always worth paying for 😉

  7. Jim Reply
    September 8, 2021 at 9:10 pm

    My local hospital serves those exact same elementary school style cranberry juice cups – a little embarrassing

  8. Michael McPherson Reply
    November 19, 2021 at 6:37 pm

    United continues to underwhelm with their lounges. I write this comment from the reviewed lounge. The only plus for this lounge was the polite bartender when she told me, and subsequent people, that the drinks they wanted would require payment. The food was prepackaged and fine, but these lounges have seen much better days and use to provide so much more.

Leave a Reply

Cancel reply

Search

Hot Deals for December

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 60,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • Brazil E-Visa US
    Brazil Will Require E-Visa For US Citizens With Absurd Stipulation December 9, 2023
  • Schumer Fellow Travelers Speech
    Schumer Delivers “Fellow Travelers” Speech December 8, 2023
  • Shrimp Delta Lavatory
    Delta Air Lines Passenger Cooks Shrimp In Lavatory Sink… December 8, 2023
  • Drug Testing Aircraft Mechanics
    US Wants Mandatory Drug And Alcohol Testing For Foreign Aircraft Mechanics December 8, 2023

Categories

Popular Posts

  • United Airlines Seat Blocking
    United Airlines Will No Longer Block Seats On Boeing 757-300 December 7, 2023
  • Park Hyatt Sydney Review
    Review: Park Hyatt Sydney December 6, 2023
  • United Airlines Flight Attendants Jumpseat Rule
    Why Service Will End Earlier On Your Next United Airlines Flight November 16, 2023
  • an airplane with seats and a tv
    Qantas A380 First Class: The Good, Bad, And Ugly November 9, 2023

Archives

December 2023
M T W T F S S
 123
45678910
11121314151617
18192021222324
25262728293031
« Nov    

As seen on:

facebook twitter instagram rss

Privacy Policy

© Live and Let's Fly All Rights Reserved.
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.