NewsUnited Airlines

United MileagePlus Account Services Will Be Limited This Weekend

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United Airlines has let Live and Let’s Fly know that MileagePlus account services will be limited for a brief period this weekend. Do plan ahead if you intend to redeem miles or request upgrades.

United MileagePlus Account Services Will Be Down Online And On Mobile App

Between 9:00 pm CDT on Saturday, October 15, 2o22 and 7:00 am CDT on Sunday, October 16, you won’t be able to sign into your MileagePlus account or make transactions with miles or PlusPoints. United will be “upgrading our MileagePlus account technology” during this period.

To prepare for this brief outage, United recommends the following:

  • Arrive at the airport early. Pre-flight preparations like check-in and checking bags could take longer as a result of the outage.
  • Have your boarding pass printed, emailed, or saved to your phone’s digital wallet. You can also print it at an airport kiosk. Don’t plan to use the boarding pass within your United app.
  • Keep your reservation number and MileagePlus number handy.
  • If you booked with miles or Money + Miles, or you’re planning on using PlusPoints, make reservation changes or upgrade requests before 9:00 pm on Saturday, October 15.
  • During check-in, add your credit card to buy food or drinks onboard. Previously saved forms of payment may not work, and miles won’t be redeemable on your flight.
  • Bring your United Club membership card or take screenshots of your digital card.
  • Keep the printed tracking tags for your checked bags.
  • If you’d like to use Wi-Fi on board your flight and you’re unable to sign in using your MileagePlus account, select “Continue as guest” for Wi-Fi access.

Concerning that last point, the ever-knowledgable JonNYC has reported that wi-fi will be free for all guests during the system upgrade since subscribers will not be able to access thier accounts:

Hopefully, the upgrades will lead to a better customer-facing experience.

CONCLUSION

If you are planning to use your miles or upgrade, keep in mind that between Saturday night and Sunday morning you will not be able to login to your MileagePlus account and the United app may not be functional. To avoid any possible hassle, if you are traveling during this time print out your boarding pass or at least take a screenshot of the electronic boarding pass.

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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1 Comment

  1. Jared Houser Reply

    Thanks for sharing Matthew, great to know this in advance.

    It seems like their site has been going down a lot recently so hopefully this fixes it.

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