The woes continue for American Airlines and some wounds are self-inflicted. It’s one thing for staffing shortages to crate a domino effect of delays and cancellations. But it’s quite another issue to threaten passengers who are rightfully angry their travel plans have been severely disrupted.
American Airlines CancelsFlights, Agent Threaten To Call Police When Passengers Complain
In multiple videos shared on social media, overworked and clearly-frazzled American Airlines agents threaten to call the police against passengers who raised their voice in a display of frustration over their inability to receive an update on the status of their flight.
— Lisa Woods (@lisanwoods) November 1, 2021
Oh, you want your bags? You’re not getting your bags? Have a problem with that? Talk to the police!
Look at the lines at LAX:
— Aaron (@AaronMKrouse) October 31, 2021
Meanwhile in Dallas (DFW), another group of passengers were left without a crew or their baggage or even a meal voucher and found that every area hotel was full.
@AmericanAir me and a full flight of passengers were left stranded at DFW with no luggage, and one crew member. police said all the rest of the crew had gone home for the night. there are no more hotels in the area, and no vouchers were given out… pic.twitter.com/6uJ1EGTUyw
— cate ferraro (@cateeferraro) November 1, 2021
Similar incidents played out at Miami (MIA):
— Javier Mota (@javiermota) November 1, 2021
And once again, we see that U.S. taxpayers were hoodwinked by U.S. airlines. Their generous corporate welfare was meant to preserve jobs so that when demand returned, the airlines would be ready to meet it.
At least at American Airlines, that is not what occurred. Instead, AA lost thousands of staff members due to voluntary separation packages and retirement during the pandemic and did not replace them, despite pocketing payroll support to reflect March 2020 staffing levels.
Thus, we’re in a position in which even the smallest of weather delays (hello Dallas, hello Charlotte, hello Miami) can unleash an avalanche of delays and cancellations because there simply is no room for error: there are not extra staff members able to step in when things go sideways.
Enjoy those 10-hour hold times (hint: try Skyping an overseas office to save time). Reservation agents also weren’t replaced…
American Airlines is a mess right now and all passengers should consider back-up options considering most airline tickets in the United Staes are currently changeable without fee. While I find American Airlines just fine when flights actually operate, the horrible operational performance of late should concern you. At least right now, we’re only a storm away from another meltdown.
(H/T: View From The Wing)