After stepping off my JAL first class flight from Los Angeles, I had six hours before my connection to Doha on Qatar Airways. I spent the entire layover in the JAL First Class Lounge in Tokyo NRT, which is...
New United Airlines Flight Attendant Training Facility In Houston Represents Perfect Opportunity To Transform Service Culture
United Airlines has opened a new 56,000-square-foot flight attendant training facility at Bush Intercontinental Airport in Houston that it says will accommodate training up to 600 flight attendants per month. This marks the perfect opportunity for “United Next” to...
Delta Air Lines Adds New Los Angeles – Auckland Service
Delta Air Lines is adding another longhaul flight from its Los Angeles hub with the addition of new service to Auckland, New Zealand. Delta Air Lines Will Launch New Los Angeles – Auckland Service, Its First New Zealand Route...
United Airlines CEO: It Is “Blindingly Obvious” Frontier And Southwest Can’t Grow In 2023
What would inhibit an airline from growing in 2023? A lack of pilots? A lack of airplanes? Perhaps poor infrastructure? For United Airlines CEO Scott Kirby, the biggest indicator is not even what might be coming, but how airlines...
FBI’s Terrorist “No Fly” List Leaked By United Express Carrier
CommuteAir, a regional carrier operating 50-seat aircraft under the United Express banner on behalf of United Airlines, has confessed to carelessly leaving multiple sensitive data files on an unsecured server, including the FBI’s terrorist “No Fly” list. FBI’s Terrorist...
Malaysia Airlines Considering New “Modest” Uniforms For Flight Attendants, Adding Headscarves
Malaysian flag carrier Malaysia Airlines has asked some of its frequent flyers how they feel about a replacement of the iconic sarong kebaya uniform worn by flight attendants in favor of a more “modest” alternative, including the optional use...
Is Uber Eats A Scam?
Let’s pivot back to a previous discussion on Uber Eats and whether the business model really represents a scam that relies upon preemptive, intimidation-based tipping (extortion) to function as advertised. Drivers For Uber Eats Want Tips In Advance –...
United Airlines CEO Says Other Airlines Are In “Denial” About Growth In 2023
United Airlines did not grow as originally hoped for in 2022. Growth in 2023 will also be more modest than originally forecast. United CEO Scott Kirby explained to investors yesterday that industry-wide capacity constraints will impact all airlines and...
Oops: British Airways Flight Attendant Makes £50,000 Mistake On His First Day Of Work
A British Airways new hire cost his new employer £50,000 after inadvertently deploying an emergency plane slide on a 777 jet. Talk about an egregious first day on the job! Rookie Error: British Airways Flight Attendant Incurs £50,000 In...
Starlux Promotes New Airbus A350 With Seductive Models
It may be 2023, but beautiful women remain a commodity to sell other products, this time in the context of Taiwanese start-up carrier Starlux and its use of models to promote new Airbus A350 jets. Starlux Showcases Models Aboard...
Review: JAL 777-300ER First Class Los Angeles – Tokyo
Japan Airlines continues to offer a superior onboard product with superb food and delightful service. While my JAL 777-300ER first class journey from Los Angeles to Tokyo was not flawless, it was still one of the best flights of...
Review: Qantas International First Lounge Los Angeles (LAX)
Interestingly, the Qantas International First Lounge Los Angeles (LAX) is one of the most divisive lounges in the USA. Some love it. Some call it extremely overrated. After my recent visit, I can understand both sides, though I give...
United Airlines Reports $843 Million Profit In Fourth Quarter
Buoyed by rising airfare and strong demand, United Airlines reported an $843 million profit for the fourth quarter of 2022 and returned to profit for the full year of 2022. United Airlines Reports Sizable 2022 Q4 Profit, Surpassing 2019...
United Airlines Updates Onboard Allergen Policy
United Airlines is updating its onboard allergen policy, offering specific guidance to flight attendants on how to handle passengers who claim to have a severe allergy. Onboard Allergen Policy Details How United Airlines Handles Passengers With Severe Allergies In a...
Spirit Airlines Captain Runs Out Of Cockpit After Woman Yells “I Hope Y’All Crash And Die!”
A woman thrown off a Spirit Airlines flight reacted to other passengers booing her by screaming, “I hope ya’ll crash and die!” at the front of the plane. Her quip prompted the Captain to storm out of the cockpit...
The “Guide Dog” Scam Infiltrates Turkish Airlines
A viral video flaunts a very cute dog named Maya flying in-cabin on a Turkish Airlines longhaul flight between the USA and Istanbul. It appears the guide dog scam has infiltrated Turkish Airlines… Take Your “Guide Dog” Onboard Turkish...
American Airlines 777 Nearly Collides With Delta Air Lines 737 – How Could This Happen?
Disaster was narrowly avoided when an American Airlines 777 crossed the wrong runway at New York (JFK) and nearly collided with a Delta Air Lines 737. With all the safeguards in place, it is a reminder that human error...
United Airlines Quietly Extends MileagePlus Premier Status…Again
United Airlines has quietly extended the MileagePlus Premier status of many account holders after giving no indication that it would in 2023 (and frankly every indication that it would not). It represents the persisting reality of air travel still...
A Lovely Breakfast In SWISS Business Class
My Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. I recently flew SWISS...
Ice Cream Sundaes Return To United Airlines, Including On Premium Transcon Flights
Ice cream sundaes are making a glorious return to United Airlines next month and will also be returning to domestic premium transcontinental flights. United Airlines Will Restore Ice Cream Sundaes, Even On Premium Domestic Flights After United posted a...
