A liquid spill onboard an American Airlines Boeing 787 injured a passenger, prompting rampant speculation about the origin of the spill. But the truth is hardly exotic: it was just a hot beverage. Liquid Spill On American Airlines 787-8 Was...
United Airlines Makes Basic Economy Tickets Flexible
Matching Delta Air Lines, United Airlines has issued a waiver through the end of 2021 making basic economy fares fully flexible Basic Economy Tickets Are Once Again Flexible On United Airlines As domestic U.S. travel rebounded, U.S. legacy carriers...
United Airlines CEO Meets With President Biden
United Airlines CEO Scott Kirby met with President Joe Biden on Wednesday to discuss vaccine mandates and a plan to get more Americans vaccinated. United Airlines CEO Discusses Vaccines With President Biden In Virtual Oval Office Meeting Kirby has...
Unhinged Father Curses Out Passenger Who Complained About His Out-Of-Control Child On My Austrian Airlines Flight
I mentioned earlier that I encountered some drama on my recent Austrian Airlines flight from Vienna to Chicago. The drama centered on a family with two young children who were loud during the flight and unable to sit still. When another passenger...
Review: Virgin Atlantic A350-1000 Upper Class
I found the Virgin Atlantic A350-1000 in “Upper Class” (business class) to be a tremendous revolution in comfort with the same tasty food and warm service I’ve come to expect for years on Virgin. This review covers my journey...
Troubled 11-Year-Old Duct Taped To Seat On American Airlines Flight
A troubled 11-year-old was duct taped to his seat after losing control on an American Airlines flight from Maui. Troubled Boy Duct Taped To Seat On American Airlines On Tuesday, AA212 departed Maui (OGG) for Los Angeles (LAX). The...
Did Passengers Stand Up For Justice Or Bad Behavior By Revolting Against Flight Attendants?
If you choose to sit in the emergency exit row, you leave your shoes on for takeoff and do not place belongings under the seat in front of you. I feel like that is the missing angle in a...
Spirit Airlines Meltdown Demonstrates Need For More Passenger Rights
The stories are far too voluminous to recount in full, but the meltdown of Spirit Airlines last week demonstrates why we need more rights for passengers who find their flights delayed or cancelled, particularly when the airline is to...
United Airlines CEO Explains Why Vaccine Mandate Is Mandatory For Employees
United Airlines CEO Scott Kirby is making the rounds on national media in an attempt to defend his company’s vaccine mandate for all employees. His key word: safety. United Airlines CEO Says Vaccine Requirement Is All About Safety Speaking...
United Airlines Will Resume Pre-Departure Beverages In First Class (Trial)
United Airlines will resume offering pre-departure beverages in first class on two routes, starting later this month. The trial will gauge interest, consumer reaction, and may expand to more flights this autumn. United Airlines Will Resume Pre-Departure Beverages On...
FAA Wants Airports To Curtail Selling Alcohol In “To Go” Cups
In a letter to airport managers, the U.S. Federal Aviation Administration has asked airports to curb the sales of alcohol in “to go” cups, stating that it emboldens passengers to consume alcohol onboard and contributes to the rise in...
Women Tossed Off Southwest Flight After Threatening Flight Attendant Over Lack Of Aisle Seating
A mother – daughter duo were tossed off of Southwest Airlines flight after threatening a flight attendant when they boarded the flight late and found no aisle seats available. Talk about entitlement run amok… Women Booted Off Southwest Flight For...
United Airlines Will Allow Piercings, Tattoos In New “Inclusive” Appearance Standards
United Airlines has revised its appearance standards for uniformed, customer-facing employees in what it calls an effort to be more inclusive. Today, it revealed those details to employees. United Airlines Unveils More “Inclusive” Appearance Standards In a memo to...
Frequent Travel University Returns To Dallas In-Person
UPDATE: This event has been cancelled due to COVID-19. After a long hiatus, Frequent Traveler University (FTU) returns with an in-person event in Dallas next month. I’ll be speaking throughout the weekend and look forward to meeting many readers....
Ridiculous: Southwest Airlines Threatens Passenger Carrying Joe Biden Cardboard Sign
An odd story out of Phoenix, where a supporter of President Joe Biden was told she had to cover up her pro-Biden sign in order to board her flight on Southwest. Southwest Airlines Tells Passenger She Must Hide Biden...
More Details Emerge On The Strange Case Of 18 Jewish Girls Booted From KLM And Delta Flights
As more details emerge, the case of 18 Jewish schoolgirls being removed from a Delta flight bound for New York becomes even stranger. The story involves New York Senator Chuck Schumer, Delta CEO Ed Bastian, and an alleged seat...
Delta Air Lines Throws Off 18 Jewish Girls…For Eating Onboard At The “Wrong” Time
Delta Air Lines is standing by its decision to throw off 18 Jewish students traveling to New York after they refused to stop eating onboard outside of “designated” meal times. The students say they were hungry and Delta did...
First Impressions: Austrian Airlines 777 Business Class
During my summer in Europe I had to make one trip home and decided to fly on Austrian Airlines, a business class product I have not reviewed since 2013, then on a 767. The good news: not much has...
United Airlines Unveils Latest Elite Status Fast Track Promotion
Unlike Delta Air Lines, United Airlines is not giving away status for another year for free. At the same time, United is making it very simple to re-qualify for Premier status or earn it for less spending with a...
American Airlines CEO: “The Customer Isn’t Always Right”
American Airlines CEO Doug Parker just said something we knew he thought all along: the customer isn’t always right. Does that explain the customer service model at AA? American Airlines CEO Confirms “The Customer Isn’t Always Right” In an...
