If the thought of being dragged off a United flight bruised and bloodied is not exciting enough, you may be able to get a free flight on a private jet too! JetSmarter, the “Uber for private jets” is inviting...
For Your Protection, No Ice Cream Sundaes on United Airlines
A signature element of United Airlines’ business class service on transcon and longhaul flights is ice cream sundaes. But if you have flown United this week you may have noticed sherbet served in a paper container rather than the usual sundae. As part of...
United FAs Refuse to Help Disabled 94-Year-Old Butter Bread, Walk to Lavatory
Cruel and heartless customer service or merely protecting the integrity of the business class cabin and stopping a scammer from trying to upgrade? That’s one question surrounding another United Airlines story that will leave you feeling sad. But the greater...
Honeymooners Thrown Off United Flight
In light of the disastrous UA3411 incident, it seems that people are a sensing an opportunity to take advantage of United Airlines. Or maybe United is still just tone deaf. A married couple embarking on their honeymoon to Costa Rica was thrown off...
United CEO Apology Tour at Asian Consulates
Apparently United Airlines CEO Oscar Munoz paid visits to Japanese and Chinese consumes this week in the aftermath of the UA 3411 controversy. Although United has thus far not responded for my request for comment, I’m told that Munoz visited Japanese and...
United Airlines Board of Directors Addresses Controversy
The United Airlines Board of Directors has been silent this week over the UA3411 controversy. Until now. In a letter directed to employees, the Chairman Robert Milton offers his take on what happened and what United will do about it. The...
Is Oscar Munoz a Liar?
I’ve stood by embattled United CEO Oscar Munoz throughout the passenger dragging incident saga, but one issue puzzles me–who is telling the truth on reaching out to Dr. Dao? Earlier today I wrote about the elaborate press conference staged by...
Lawyers Stage Elaborate Press Conference to Pummel United Airlines
The pageantry of a made-for-TV legal case was on full display yesterday, as Dr. David Dao’s lawyers used a carefully staged press conference to lay out their case against United. Here’s the press conference — 1hr in length — In the...
Why Didn’t Anyone Help the Bloody Passenger?
Leadoff questions: if the treatment of Dr. David Dao was so immoral, why didn’t any of his fellow passengers try to stop it or also leave the flight in protest? In discussing this issue with my wife, a psychology...
A New Job Opening at United: Public Relations Manager
Want to help United Airlines avoid another #leggingsgate or #bumpgate? Now’s your chance! The carrier is hiring a Public Relations Manager. You can read the full job description here, but I do find the opening paragraphs of the job...
One New Video, Two Competing Narratives – Passenger Interaction with Police Prior to Ejection from United Flight
A new video has surfaced documenting the words exchanged between Dr. David Dao and Chicago Aviation Police prior to Dao’s removal from a United flight on Sunday. Here is the video, which shows a belligerent yet paradoxically calm Dao speaking...
Must See: United CEO on Good Morning America
United CEO Oscar Munoz appeared on ABC’s Good Morning America today as the first stop on his apology tour for the passenger dragging incident. The seven minute interview is worth a watch– Munoz is guarded in his words, yet does...
United Airlines Passenger Downgraded With Threat of Arrest
Here we go again. A California man was threatened with handcuffs if he failed to relinquish his first class seat on a United flight from Lihue to Los Angeles. The reason? His seat was needed for a “more important” passenger....
Emirates Shames United With Powerful Ad
The Royal Jordanian ad poking fun at United was cute. The Emirates ad is damning. Emirates just won the Trip Advisor Travelers’ Choice award for Best Airline in 2017. Now I know it seems like these sorts of awards...
What United CEO Left Out of Apology
It took United Airlines exactly one day to realize it was fighting a losing PR game. In a stunning (but hardly surprising) change in tone, CEO Oscar Munoz is now unequivocally apologizing for the passenger ejection on Sunday that left...
Details Emerge on Identity of Doctor Dragged Off United Flight
Wow! Details about the doctor thrown off the United Airlines flight on Sunday are emerging. He’s quite a character, but I’ll explain why we should not become sidetracked by his past. I do approach this topic cautiously. Surprisingly perhaps, what...
Is Oscar Munoz in Danger of Losing His Job?
Oscar Munoz, the United Airlines CEO who overcame a heart attack and heart transplant surgery, may not be able to overcome an incident that has galvanized the nation and indeed the world. Is Munoz in danger of losing his...
Royal Jordanian Trolls United Airlines
First it trolled Donald Trump. Then the in-flight electronics ban. Now Royal Jordanian is trolling United Airlines. The Royal Jordanian social team seems to have a lot of fun. In response to a trending story of United Airlines dragging...
I’ll Defend Oscar’s Note to United Employees on Flight 3411
View from the Wing shares a note sent from United CEO Oscar Munoz to employees this evening concerning Flight 3411. In it, Munoz staunchly defends United but offers up a morsel of evidence previously not revealed. Here’s the letter, in its...
United CEO Addresses Bloodied Passenger Incident
United Airlines’ CEO Oscar Munoz has issued the a statement concerning the passenger who dragged off an oversold flight yesterday– This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers....
