Matching American Airlines, United Airlines will suspend its final link to Hong Kong for at least the next two weeks.
United Airlines’ final flight to Hong Kong will depart later today from San Francisco (UA877). The final return flight will depart on Friday from Hong Kong (UA862). The route suspension, United’s final link to Hong Kong, will initially run through February 20, 2020.
Hong Kong reported its first death related to coronavirus on Tuesday, only the second coronavirus death outside of Mainland China.
While U.S. travel restrictions do not impact Hong Kong, the Special Administrative Region of China has nevertheless seen a drop in travel over concerns related to coronavirus. Coupled with the civil unrest throughout 2019, Hong Kong finds it economy in recession and air travel demand low.
United is more optimistic than American Airlines. While it plans to resume service on February 20th, American will not resume service until March 28th.
United Closes China Call Center
Buried in a memo to employees about the Hong Kong route suspension was a paragraph that it will temporarily close its contact center in Guangzhou.
Also, our Contact Center in Guangzhou, China has temporarily closed due to the ongoing coronavirus issue. During this closure, we’re working to assist affected customers by providing additional translation services in Mandarin and Cantonese to Customer Contact Centers employees handling those calls.
I didn’t even know United had a call center in China!
I tend to think a return to service by February 20th is very optimistic based upon how empty flights have been. As with all coronavirus-related stories, mark this one has developing.
If your flight has been cancelled, contact United for your re-booking options.
> Read More: American, Delta, United Suspend All China Flights
image: Bill Abbott / Flickr