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Matthew Klint

12778 Articles

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.
WestJet

Passenger Kicked Off Flight For Using Lavatory Too Often

Matthew Klint Posted onFebruary 15, 2024February 15, 2024 24 Comments
a sink and toilet in a bathroom

A woman claims that she was booted off a WestJet flight because she used the lavatory too many times before her flight took off.  But it wasn’t the lavatory use that was the problem…the problem was that she was...

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CoffeeIndonesia

Great Coffee In Bali

Matthew Klint Posted onFebruary 14, 2024February 14, 2024 8 Comments
a man behind a counter

Indonesia is home to some of the best coffee in the world and I found a great cup of coffee at a famous watering hole in Bali’s busy Seminyak district. But I also mourn the loss of another establishment...

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Southwest Airlines

Vicious Brawl Breaks Out On Southwest Airlines Flight To Hawaii

Matthew Klint Posted onFebruary 14, 2024 26 Comments
Southwest Airlines Hawaii Brawl

A vicious brawl on a Southwest Airlines flight to Hawaii provides another case study of our need to cultivate self-control. There’s no excuse EVER for what happened onboard. Fight Or Flight: Southwest Airlines Flight To Hawaii Interrupted By Onboard...

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United Airlines

Wow: Boisterous Karen Refuses To Get Off United Flight…

Matthew Klint Posted onFebruary 14, 2024February 14, 2024 20 Comments
United Karen

UPDATE: Turns out she was (eventually) removed. That’s very good news. A boisterous woman with a foul mouth refused to get off a United Airlines flight even after a member of ground staff boarded to remove her. Amazingly, it...

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Alaska AirlinesLaw In Travel

Federal Judge Dismisses Lawsuit Against Alaska Airlines By Disgruntled Politician

Matthew Klint Posted onFebruary 14, 2024 20 Comments
a white airplane on a runway

A Trump-appointed federal judge has dismissed a lawsuit by former Alaska State Senator Lora Reinbold over her temporary ban from Alaska Airlines during the pandemic concerning face masks. In Alaska, Judge Dismisses Lawsuit Against Alaska Airlines Over Face Masks...

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Qantas

Passenger Gripes About “Inedible” Airline Food. At Least She Got Something…

Matthew Klint Posted onFebruary 13, 2024February 13, 2024 25 Comments
Qantas Economy Class Food

A photo of a Qantas economy class breakfast and lunch from a disgruntled passenger has gone viral, with debate raging as to whether the meals were disgusting. While the meal presentations won’t win any awards for aesthetics, they look...

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NewsUnited Airlines

The Crazy Reason Why United Airlines Had To Ground A321neo Fleet

Matthew Klint Posted onFebruary 13, 2024February 13, 2024 21 Comments
United Airlines A321neo Smoking

United Airlines temporarily grounded its Airbus A321neo fleet last night for an extremely odd reason. The issue has been resolved…for now. United Airlines Had To Ground A321neo Fleet Due To No Smoking Light First noted by JonNYC, United Airlines...

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Hotels

A Beautiful Case Study Of Hotel Service Recovery

Matthew Klint Posted onFebruary 13, 2024 7 Comments
Hotel Service Recovery

I mentioned in my review yesterday that I had a minor service incident at the Andaz Bali and I want to unpack it a bit here, especially to praise the hotel for the way its excellent service recovery. Perfect...

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Law In TravelNews

US Seizes 747-300 It Says That Iran Illegally Sold To Venezuela

Matthew Klint Posted onFebruary 13, 2024 19 Comments
a large white airplane on a runway

With the help of Argentina, the US is now in custody of an ex-Mahan Air Boeing 747-300 that is says was illegally transferred to a Venezuelan cargo carrier in violation of international sanctions against the Islamic Republic. US Seizes...

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Hotel ReviewsHyatt

Review: Andaz Bali

Matthew Klint Posted onFebruary 12, 2024February 13, 2024 19 Comments
Andaz Bali Review

The Andaz Bali is a luxurious resort in Bali’s Sanur neighborhood with plush accommodations and a very nice breakfast spread. Andaz Bali Review After a night at the Hyatt Regency, I moved next door to the Andaz. The two...

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Porter Airlines

PorterReserve From LAX-YYZ: A Lovely Experience

Matthew Klint Posted onFebruary 12, 2024February 12, 2024 14 Comments
a woman standing in an airplane

My Porter E195-E2 flight in “PorterReserve” class from Los Angeles (LAX) to Toronto (YYZ) was truly a great experience, reminding me of what a difference a kind and engaging crew and a high quality menu can make on a...

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Flight Attendant

When Your Flight Attendant Goes “Missing”

Matthew Klint Posted onFebruary 12, 2024 23 Comments
Missing Flight Attendant

While there are polices in place for when your flight attendant fails to show up for a flight, I wonder what happens when all calls and messages go unreturned. Are house calls made? Missing Flight Attendant…What Is The Protocol?...

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Korean AirLaw In Travel

Passenger Sues Korean Air For Coffee Spill That Left Her “Lame”

Matthew Klint Posted onFebruary 12, 2024 9 Comments
Korean Air coffee Lawsuit

A woman is suing Korean Air in New York State court for “grievous” coffee burns to her groin that her lawsuit claims left her permanently disabled. Korean Air Faces Another Hot Coffee Lawsuit…Passenger Says She Is Now Lame And...

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CruiseJetBluePorter AirlinesWestJet

Booked: Porter Reserve, WestJet Premium, JetBlue Mint…And A Cruise?!

Matthew Klint Posted onFebruary 10, 2024February 10, 2024 12 Comments
Porter WestJet JetBlue Cruise

I’m heading off on a fun trip that will include two new Canadian airlines for me…but the trip is not to Canada. Coming Up: Porter, WestJet, JetBlue…And A Cruise Porter recently launched nonstop service between Los Angeles (LAX) and...

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Meal of the WeekUnited Airlines

Cheeseburger Always A Safe Bet In United Airlines First Class

Matthew Klint Posted onFebruary 10, 2024February 10, 2024 10 Comments
United Airlines Cheeseburger

If you’re wondering what to order for lunch or dinner on an upcoming flight in United Airlines first class, I do find the cheeseburger a very safe option…it remains quite satisfying. United Airlines Cheeseburger: Still A Safe Bet I...

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American Airlines

First Class Passenger Indignant After American Airlines Flight Attendant Glued To Cell Phone Instead Of Serving Passengers

Matthew Klint Posted onFebruary 10, 2024February 10, 2024 28 Comments
American Airlines Mobile Phones

A first class passenger was not happy on a recent AA flight when a flight attendant chose to hang out in the galley on her mobile phone instead of serve passengers. Is it time for American Airlines to ban...

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baliHotel ReviewsHyatt

Review: Hyatt Regency Bali

Matthew Klint Posted onFebruary 10, 2024 8 Comments
a pond with plants and trees in the background

The Hyatt Regency Bali is an aging hotel, but I would argue a hotel that is aging gracefully. Bali is full of luxe properties at excellent prices and so you might be tempted to overlook this one, but I...

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Upgrades

No, The Pilot Did Not Steal Your First Class Upgrade…

Matthew Klint Posted onFebruary 9, 2024February 9, 2024 54 Comments
Pilots Steal Upgrades

When I hear folks says that a pilot stole their first class upgrade, I am sympathetic, but I don’t blame the pilot nor would I ever call it stealing. Pilots Don’t “Steal” Upgrades From Frequent Flyers With American Airlines...

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Law In Travel

Ted Cruz Shields Politicians From Pesky Constituents At US Airports

Matthew Klint Posted onFebruary 9, 2024February 9, 2024 43 Comments
Ted Cruz United Leak

US Senator Ted Cruz (R – TX) has successfully added language to a Federal Aviation Administration authorization bill that will spare lawmakers from the public at US airports with private screening and security escorts. This is not sound public...

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Frontier

Frontier Airlines Denies Boarding To Passenger, Blaming Her For Not Buying Seat In Advance

Matthew Klint Posted onFebruary 9, 2024February 9, 2024 16 Comments
a group of people standing in front of a green wall

A passenger claims Frontier Airlines denied her boarding, with gate agents telling her that she was not guaranteed a seat because she did not pay for a seat assignment in advance. That’s some serious misinformation, not that you can...

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