Buona sera from Milano. I’m in the midst of a fast-paced business trip through Italy. I’ll provide some detail on it in the days ahead…it will not be a typical trip report. It was a fairly light week of...
Perspective: Why More Dogs Die on United
We know that more dogs die United Airlines than any other U.S. airline. But there’s more to the story. United is pushing back. The stats are alarming. 506,994 animals flew on a U.S. airline last year. 24 died. 18 of...
Express Dining on United Airlines
United offers express dining on long-haul flights in Polaris class for those who wish to dine quickly and maximize sleep. That’s the subject of this week’s Meal of the Week. I took advantage of it on a trip last...
A Day in the Life of a Flight Attendant
United Airlines has created a video which recounts a “typical” day in the life of four FAs. It is highly choreographed, but I still enjoyed watching it. As much as we passengers love to complain, it has been a...
Live and Let’s Fly Weekend Digest: April 01, 2018
Happy Easter and Happy Passover. I’ve enjoyed a wonderful day spent with family and friends and trust you have as well. I’m looking forward to a very “Matthew” like trip coming up this week. Details on that on Tuesday....
Five Airlines Awarded New Flights to Havana
Earlier this month I wrote about the battle for Havana slots. Like a game of musical chairs, demand outstripped supply and it was up to the U.S. Department of Transportation to divvy out the slots. Yesterday, the U.S. Department...
The Encouraging Tenure Of United’s CEO, Oscar Munoz
My friend Ben at One Mile at a Time wrote a thoughtful but critical piece on the tenure of United Airlines’ CEO Oscar Munoz. While normally spot-on in his analysis, I view the matter differently. I’m not going to...
Large Dog On My United Flight Given Her Own Row…
The key to getting a row of your own? Apparently bringing your dog onboard… Yesterday afternoon I flew from Los Angeles to Washington Dulles on United. It was an afternoon flight and was pleasantly filled, but not packed. In...
United Polaris Cutbacks Coming Soon…
Under the guise of maximizing sleep for business class passengers, United Airlines is cutting back service in its Polaris Business Class product. In a memo to flight attendants, United outlines changes to United Polaris coming on May 01, 2018....
Live and Let’s Fly Weekend Digest: March 25, 2018
Spring began in Los Angeles this week with one more rainstorm, a fitting end to a rather meager winter. I’m still here, further extending my record of time in the last decade I have not stepped onto an airplane....
How I Would Spend a $10K United Voucher
How would use a $10,000 United Airlines voucher? Yesterday, I wrote about Allison Preiss, who received a $10,000 United voucher after she was bumped from an oversold Washington Dulles (IAD) to Austin (AUS) flight. Many asked her on Twitter: how...
$10,000 Voucher for United Airlines Bump!
Back in the day, I thought a $600 for a bump was a job well done. But how about $10,000?! The Northeast storm earlier this week led to thousands of flights cancellations, including most United flight in/out of New...
United Loses $1.5MN in Lawsuit Over FAs Who Watched iPads During Flight
How did firing two FAs for “not doing their jobs” become a civil rights lawsuit in which United Airlines stands to lose $1.5MN? Ruben Lee and Jeanne Stroup had been United flight attendants for over 35 years. But in...
Surprise: United Suspends PetSafe Program New Bookings…
Although hardly a surprise, United Airlines has suspended new reservations under its PetSafe program until May 01, 2018. If you visit United’s PetSafe website, you’ll be met with the following language: Effective immediately, we are not accepting any new...
Live and Let’s Fly Weekend Digest: March 18, 2018
A trip is on the horizon…I’m anticipating a trip to Europe coming up, perhaps as early tomorrow. But for now, another week in LA. I didn’t even spend this many consecutive days on the ground when my son was...
United Could Easily Improve IRROPS
Businesses should not be measured by how they operate when things go right but rather how they react when things go wrong. United Airlines absolutely fell apart on a recent trip that experienced irregular operations before a dedicated employee...
United Charters Private Jet for Lost Dog
United chartered a private jet to reunite a German Shepard with his owners…after sending the dog to Japan instead of Kansas. Imagine this. You’re moving from Oregon to Kansas. After weighing flying versus driving, you book travel on United...
United Pilots Angry at Kirby’s Push for Regional Jet Expansion
United Airlines’ President Scott Kirby shocked investors by proclaiming United would increase domestic capacity by up to 6% this year and next. Now he’s shocked pilots by arguing this is “entirely dependent” on their authorization of more outsourced regional jets....
Senators Propose New Bill to Regulate Onboard Pet Storage
As I mentioned on Wednesday, there is technically no rule or law prohibiting the placement of pets in overhead bins. That may be a spirit/letter of the law issue, but at least two U.S. Senators want to fix that....
Rebuttal: Passenger, Not FA, Responsible for Dead Dog on United Flight
Could it really be that the FA was just doing her job and bears no responsibility for the death of a dog? Reader Anthony did not agree with the arguments I made for why the United Airlines’ flight attendant who...
