A LOT Polish Cabin Crew Director has been fired after mounting outrage over her online cyberbullying of British Airways flight attendants.
Katarzyna Richter took to Facebook after a recent BA flight from London Gatwick to Poland to note:
Today, my attention was drawn to grooming and appearance of British Airways cabin crew members, unpolished shoes, holes in tights, too tight uniform, double chin, rotten and uneven teeth, messy hairstyle.
(translated from Polish)
Then she speculated that if the crews were not serious about their appearance, perhaps they were not serious about safety. She also secretly took pictures of the cabin crew and included those in her post.
Not surprisingly, her post sparked immediate outrage and Richter found herself on the defensive. Rather than back down, however, she continued to defend herself in the comments section of her post.
Eventually, though, with criticism mounting and her post going “viral”, she deleted it and issued an apology:
I would like to apologize very much to the British Airways crew and to everyone affected by I regret my behaviour – I should not judge the competence and appearance of employees of another line I’m sorry again.
But that was apparently too little, too late, as LOT Polish has now fired her. A spokesperson said:
We are truly sorry for this situation. Such behavior is unacceptable and will not be tolerated by our company.
Asked about the incident, British Airways only said it was “proud of our cabin crew and the exceptional service they deliver to our customers every day”.
I’m certainly not going to defend Richter here for fat-shaming anyone. It’s wrong. That said, critiquing dress and appearance is fair game…unpolished shoes, wrinkled uniforms, poor personal grooming…I think it does say something, at least, about one’s pride in job. But it’s simply unwise for an airline director to take such pot shots at her competition…
image: British Airways