A flight attendant for Spring Airlines, a Chinese carrier, has been sidelined after venting about what “idiots” her passengers were. I’m rather sympathetic toward the flight attendant…but only to a degree. Spring Airlines Flight Attendant Faces Job Termination After...
DoorDash Driver Slams His 33% Tip Because Customer Had “Nice House”
A doctor in Rhode Island was offended when a DoorDash driver called him out on his 33% tip for delivering dinner. In this case, I am neither siding with the doctor nor the driver. DoorDash Driver Gets Huffy Over...
Delta Air Lines 767-300 Flies Into Hailstorm, Suffers Extensive Damage, Diverts
A Delta Air Lines 767-300 diverted to Rome after encountering a punishing hailstorm upon takeoff from Milan. The damage to the 767 is extensive. Delta Air Lines 767-300 Flies Into Hailstorm, Diverts To Rome After Severe Damage On July...
British Airways Serves KFC On Transatlantic Flight: Ingenious Or Insane?
When a catering snafu meant no meals onboard, British Airways faced a choice: delay the fight to properly cater it or buy several buckets of Kentucky Fried Chicken and serve that instead. British Airways chose the KFC option –...
The Prolific Gemma Flint At American Airlines…
Gemma Flint is quite a legend at American Airlines. No other customer service agent has been able to respond to as many passenger complaints as she has. And she works around the clock too. But as One Mile At...
Uber Ruined My Day, Saved My Day, And Almost Cost Me My Day Again…
I won’t use Uber for food delivery anymore, but I will still use it in a pinch when I need a ride to the airport. That turned out to be a curse, blessing, and nearly a curse again on...
United Airlines Plans To Rebuild Domestic Route Network With Larger Aircraft
While United Airlines’ route map is growing quite impressively on an international scale, since 2019 it has actually shrunk in terms of the number of destinations it serves domestically. United hopes to resume service to some of these domestic...
Frontier Airlines Faces $100 Million Lawsuit Over Hidden Fees
Budget carrier Frontier Airlines is facing a $100 million class action lawsuit alleging the company is not really a budget carrier at all. Instead, the airline is charged with deliberately obscuring actual total fare costs in a way that...
Newark Virgin Atlantic Clubhouse Is Closed…Permanently?
I feel somewhat foolish for deliberately scheduling in a long layover in Newark to visit the Virgin Atlantic Clubhouse…only to find that it is closed. While the closure officially appears temporary, my hunch says the closure is permanent. Virgin...
The Ridiculous Lengths A Magician Went Through To Make His Checked Bag From United Airlines Appear
This is a story about customer service. Or the lack thereof. The ability to let rules overrule common sense. Let’s review the story of a magician named Danny and his checked back lost, found, yet irretrievably out of reach,...
Flight Attendants On British Airways Skip Meal Service So They Can Rest
Passengers on a recent British Airways flight from Johannesburg to London received no pre-landing breakfast ahead of their arrival into the UK. Flight attendants said this was because they needed more rest after finding their crew bunks broken. As...
Buttigieg: US Ready To “Beat Up” Airlines To Protect Passengers
Referring to airlines operating in the United States, U.S. Transportation Secretary Pete Buttigieg expressed a willingness to “beat ’em up” if necessary to protect passengers. Buttigieg Says DOT Will “Beat Up” Airlines To Ensure Consumer Protection Speaking to Reuters,...
Full Lunch On A 55-Minute Bangkok Airways Turboprop Flight
My Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. One thing I love...
United Airlines 777-300ER To Taipei Diverts After Economy Class Passenger Won’t Stay Out Of Business Class
A United Airlines 777-300ER bound for Taipei returned to San Francisco to offload one problematic passenger after he refused to remain seated in economy class, making multiple trips to the business class cabin and resisting calls to return to...
Do Any Airlines Still Allow Onboard Smoking?
I certainly take smoke-free flights for granted. This was the reason I made such a stink about smoking on a China Eastern flight to Shanghai. But we don’t have to go back all that far to recall a different...
Road Trip From Basel To Vienna?
My summer vacation is coming up and I am looking into a road trip to Austria…but since I’m far less of a driver than a flyer, I wanted to discuss it here first. Basel To Vienna: By Car, Plane,...
Review: Air Canada Maple Leaf Lounge San Francisco (SFO)
The brand new Air Canada Maple Leaf Lounge in San Francisco (SFO) has instantly become my favorite Maple Leaf Lounge in the network with excellent service, dining, and lovely indoor and outdoor space. Air Canada Maple Leaf Lounge San...
United Airlines Debuts First 737-800 With “United Next” Interior
The first United Airlines 737-800 is now flying with a refreshed “United Next” interior. First United Airlines 737-800 With Refreshed Interior Now Flying This week, the first 737-800 (73Y) featuring United’s modern new interior has taken to the air....
Azul Retiring A350 Fleet…Already?
Brazilian carrier Azul Linhas Aéreas appears set to retire its fleet of Airbus A350-900 jets only a year after receiving them. The aircraft type has been removed from the schedule, with the Brazilian press reporting that operating expenses were...
Sherman’s Deli In Palm Springs
For most of my life, I have loved Sherman’s Deli in Palm Springs. Now my children love it too. Sherman’s Deli In Palm Springs – 30 Years Later, Still Exactly The Same The menu prices may have gone up,...
