What happens when a hotel says you are upgraded during online check-in but then downgrades you by the time you arrive at the property? One Hyatt Globalist found out the hard way. Hyatt Regency DFW Downgrade: Suite Upgrade Taken...
From Haiti To Texas…Southwest Airlines 737 Struck By Gunfire In Dallas
If you thought that commercial aircraft being shot at was limited to Haiti, think again. The latest commercial aircraft to come under gunfire was a Southwest Airlines 737-800 at Dallas Love Field in Texas. Southwest Airlines 737 Struck By...
Heartwarming Air New Zealand Ad On Becoming A Pilot
For all the laughs we enjoy from Air New Zealand’s well-designed safety videos, its “Never Stop Dreaming” ad is better than all of them. That’s my opinion, of course, but I really enjoyed this ad. It shares the story...
The Bleak Future Of Partner Award Travel
While it appears Alaska Airlines will resolve its last-minute partner award blocking, that was but a symptom of a wider and ongoing problem: the death by a thousand cuts of partner award travel. Partner Award Travel Is Harder Than...
Man Says Frontier Airlines Employees Tried Extorting $50 “Tip” From Him Just To Get On Aircraft
What’s worse, the employee demand or the fact that I’m not surprised it took place on Frontier Airlines? A Frontier Airlines passenger claims two employees in Atlanta tried to extort him for money as he was boarding his flight....
United Airlines Mobile App Now Available In Spanish
United Airlines has unveiled that its mobile app is now fully translated into Spanish, making it easier for many customers to use the United app in their preferred language. United Airlines Mobile App Now Available Fully Translated Into Spanish...
Royal Jordanian Plans To Challenge United Airlines On Washington Dulles – Amman Route
As service on United Airlines between Washington Dulles and Amman remains suspended, Royal Jordanian has cheekily announced that it will launch service to Washington, DC. Royal Jordanian Plans Add Nonstop Service Between Amman – Washington, Challenging United Airlines In a...
Asinine Delta Air Lines Passenger Mouths Off At Seatmate Who Stood Up As Soon As Seat Belt Sign Was Turned Off
When the plane lands, pulls up to the gate, and the seatbelt light is turned off, is it rude to get up? One Delta Air Lines passenger certainly thinks so and spoke her mind to her seatmate after she...
How Flight Attendants Determine If You Are Too Intoxicated To Fly
Flight attendants and gate agents look for several signs in determining whether you are fit to fly and have a lawful duty to cut you off or even deny you boarding if you appear intoxicated. How Flight Attendants Guage...
United Airlines Selling Festive Season Apparel
United Airlines has unveiled a new line of holiday apparel on its online shopping site, with United-branded items ranging from hats to gloves to sweaters. Is it time to “upgrade” your wardrobe? Holiday Apparel From United Airlines Now On...
Trip Report Roadmap: So Many Trips, So Little Time
I’ll be departing on my SAS EuroBonus million mile challenge shortly with my son and will live blog that, like I did with the Ukraine trip report last year. I imagine that will provide a lot of content in...
American Airlines’ Aggravating Automated Phone System…
I wrote yesterday about American Airlines CEO Robert Isom lamenting that “it has never been harder to operate an airline,” but it also has “never been harder” to get through to an agent with AA’s horrific automated phone system....
Spirit Airlines Agent Shoves Her Colleague Onto Baggage Belt During Nasty Check-In Counter Fight
Two Spirit Airlines employees got into a kerfuffle at the check-in counter with one agent seamlessly shoving her colleague, cursing her out, and checking in a passenger simultaneously. Spirit Airlines Employees Fight In Front Of Customers At Check-in Counter...
FAA Bans US Flights To Haiti After Planes Hit By Gunfire
The US Federal Aviation Administration has banned US carriers from serving Haiti for 30 days after three aircraft were hit by gunfire earlier this week in Port-Au-Prince. US Carriers Banned From Haiti For 30 Days By FAA After Gunfire...
Is Alaska Airlines Considering Draconian Restrictions On Partner Award Redemptions?
While Alaska Airlines has not officially confirmed whether it was a glitch or a preview of what is to come, bookings on partner carriers were unavailable for several hours today for travel departing within 72 hours, whether booking online...
American Airlines CEO Laments, “It Has Never Been Harder To Operate An Airline”
American Airlines CEO Robert Isom lamented this morning how difficult it is to run an airline like AA. But to blame AA’s problems on the FAA, supply chains, and Boeing fails to fully account for why American continues to...
Lover’s Quarrel? A Bizarre Brawl On Ryanair…
After appearing to “kiss and make up” onboard a Ryanair flight in Lithuania, two men broke into a violent fistfight requiring police intervention. Talk about a bizarre brawl… Kiss And Make-Up Throw Punches? Brawl On Ryanair Has To Be...
JetBlue Plane Also Struck By Bullet In Haiti
A Spirit Airlines A320 was not the only plane hit by a bullet yesterday in Port Au Prince, Haiti: a closer inspection revealed a JetBlue aircraft was also hit. Bullet Hole Found On JetBlue Plane After Return From Port...
Shocking Photos: Spirit Airlines A320 Sprayed With Bullets While Landing In Haiti, Forced To Divert
A Spirit Airlines A320 aircraft came under gunfire while attempting to land in Port Au Prince, Haiti today. One flight attendant sustained minor injury, the aircraft was damaged inside–including the interior–and the flight was forced to divert to a...
United Airlines Opens Fifth United Club In Chicago O’Hare
United Airlines has taken over a familiar space to open its fifth United Club lounge in Chicago O’Hare (ORD) near gate E7. New E7 United Club In Chicago ORD Takes Over Former Northwest Airlines Space The new lounge looks...
